Robotics Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. As a global market leader, we give you what you need to make it happen and expect progress from you, your team, and the world. This role sits within ABB's Robotics business, a leading global robotics company, and will support the transition as Soft Bank Group acquires ABB Robotics.

This position reports to the Field Service Manager. In this role, you will execute service work according to ABB standard processes, quality standards, and safety guidelines, delivering quality customer service and showing a sense of urgency and care in your area of responsibility.

• Perform entry‑level field service tasks, identify technical issues, and analyze problems through remote or on‑site activity in service categories and products; travel on short notice and handle air travel as required.
• Review material lists needed for service activity and ensure all materials, parts, and equipment are available and of appropriate quality.
• Execute work with a first‑time right approach, ensuring jobs are done on time and to quality standards, while contributing to customer satisfaction and making recommendations to avoid future issues.
• Troubleshoot simple equipment failures and recommend preventive actions; communicate effectively with customers (external and internal) in high‑pressure situations and maintain strong relationships.

• Bachelor’s degree with 1+ years of field/troubleshooting/maintenance/technical support experience, or a High School Diploma with 5+ years of similar experience.
• Willingness to travel approximately 85% of the time.
• Good mechanical experience; electrical and programming experience are a plus.
• Knowledge of PLC communications and other robotic peripheral equipment preferred.
• Computer skills: MS Word, Excel, PowerPoint, Teams, Windows.

• Health:
  Choice between a PPO Copay Plan or a High Deductible Health Plan with HSA.
• Dental:
  Choice between Core and Core Plus plans.
• Vision benefit.
• Company‑paid life insurance (2X base pay) and AD&D (1X base pay).
• Short‑Term Disability (up to 26 weeks) and Long‑Term Disability (60% of pay, company paid). Option to buy‑up to 66 ⅔% of pay.
• Supplemental benefits (Accident, hospital indemnity, critical illness, pet insurance) – 100% employee paid.
• Parental Leave – up to 6 weeks.
• Employee Assistance Program and health advocate support.
• Employee discount program.
• 401(k) Savings Plan with company contributions and Employee Stock Acquisition Plan (ESAP).
• 11 paid holidays and vacation based on tenure.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands‑on experience, mentorship, and learning that fits your goals.

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, expression, sexual orientation), marital status, citizenship, age, race and ethnicity, including protected traits; or any other characteristic protected by federal and state law. For more information regarding your EEO rights, please visit EEOC rights information.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if they cannot use or access ABB's career site due to a disability. Requests can be made by calling 1‑888‑694‑7762 or emailing US‑ Resumes and applications will not be accepted in this manner.

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