Assistant Branch Manager

Employment Type

Full-Time, On-site

$25.94-$31.13 per hour with an incentive opportunity based on branch performance.

We're committed to supporting your well‑being and work‑life balance through a robust benefits offering:

• Medical, dental, and vision insurance to keep you and your family healthy.

• 401(k) with company match, life insurance, and disability coverage.

• Generous paid time off (PTO), paid holidays, and paid parental leave.

• Learning and development programs, plus tuition reimbursement to support your career journey.

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours
• Parental Leave and Tuition Reimbursement are available after one year of service

Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

The most essential function of this position is to assist the credit union members in experiencing the advantage. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union:
Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core. Assistant Branch Managers are responsible for supporting the Branch Manager in leading the operational efforts of the branch, ensuring established policies and procedures are followed, and overseeing the prompt and professional execution of a full range of services to members and prospective members through training, development and supervision of branch team members.

Advia is a fast‑growing Credit Union positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer products and services similar to big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations.

The work environment at Advia is fast‑paced, performance based and fun‑infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co‑workers and engaged managers.

• Displays proficiency in all Advia products and services and able to coach and manage efforts of the team to match products and services to a member's needs through referral activity. Delivers coaching and exhibits behaviors that grow the deposits and loan productions of the branch.
• Ensures proper operational functionality of the branch including maintaining adequate team coverage to meet the service level needs of the membership, resolving member's requests, questions, and escalations in a timely manner, and providing coverage to help members with loan and account opening as needed. Delivers quality adherence to all operational policies, procedures, and organizational guidelines.
• Represents and promotes Advia in our communities through a variety of educational, volunteer and brand building opportunities.
• Assists in managing team to maximize productivity, efficiency, and the potential of the human assets of Advia, including monitoring performance, coaching, mentoring, training, assuring compliance with regulatory requirements and organizational mission, values, service standards, policies, and work guidelines. Appraises performance and provides recommendations for promotion, disciplinary action, and termination, as appropriate.
• Serves as a key preparatory role for future branch management, gaining comprehensive experience in operational leadership, team management, and customer service excellence.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot…