Store Counter Sales

At Rock-N-Wood, the team in the store is often the first impression the community has of our company. It is important to every team member that we are the area's friendly, helpful neighborhood landscape supply yard. We don't just sell products and materials that help people enjoy their yards. We do it in a way that brings them back year after year, and has them telling their friends and family: "Go to Rock-N-Wood."

You will be communicating with customers who walk in, pull up to the drive-thru window, call on the phone, text and email. Having a genuine desire to help people complete their project as easily as possible is a must.

This is a team job. Being first up means you own the next customer through the door — but you never work one alone. What happens at the counter lands in the yard, and what happens in the yard comes back to the counter. The good days are the ones where whoever notices something first says so. You will lean on the people around you, and they will lean on you.

You will also work with our Contractor Specialist, staying in touch with our Basic Contractors and helping them grow their business.

While prior retail experience is not required, it helps. We will teach you the product and our software. What we cannot teach is a genuine desire to help someone get their project done. That part is on you.

Knowledge of Product: RNW is a full service Landscape Supply Yard. Work to absorb all you can.

• Learning about the soils we carry and which to recommend
• Learning the different mulchs we carry, becoming familiar with their names and applications
• Getting to know our Hardscape Lines
• Learn something new everyday

Readiness to help each one

• Greet and care for customers walking in or at the drive-thru
• Answering Phone Calls
• Responding to Text Messages and Emails

Assisting the Contractor Specialist with staying in contact with our Contractors

• Set up:
  Collecting their information and imputing into the program
• Campaigns:
  Checking email lists are correct; sending need-to-know information on time; following up with their questions and responses
• Pre-season Salt Sales:
  Checking texts are being sent to list of appropriate contractors; helping contractors understand the simplebooklet; explaining their options based on previous usage
• Printing labels
• Visual Merchandising: helping arrange products in the showroom, keeping it fresh

• You should be able to type (no hen-pecking)
• We will teach you the software, you must be able to learn it
• We are a team that thrives on clear constant communication
• Hours are flexible, Saturday mornings in May, June and September are required
• Please know you will be standing most of the day
• A cell phone you can load apps onto

• Nobody waits at the counter unacknowledged. Even mid-call, the next customer gets eye contact and a word.
• The phone is answered by the third ring during open hours.
• Texts and emails get a response within 15 minutes during open hours.
• Every customer leaves with the right material and the right amount. When you are not certain, you ask before they get loaded or place their order.
• By the end of your first season you can answer everyday soil, mulch and hardscape questions.
• Contractor follow-ups happen on the schedule you and the Contractor Specialist set. Nothing goes cold.
• Saturday mornings in May, June and September are covered.
• The store team finishes the day together. What the next shift needs to know gets passed on, not left to be discovered.
• When a standard gets missed, you say so — you tell the customer, you tell Admin, and you learn from it.

Our culture is built on three shared values. No matter your role, this is…