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Voice Infrastructure Engineer: CUCM/UCCX & IVR Expert
Job in
Port Huron, St. Clair County, Michigan, 48061, USA
Listed on 2026-08-27
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Infrastructure
Job Description & How to Apply Below
Tata Consultancy Services in Port Huron, MI is seeking an experienced contact center infrastructure specialist to administer and support Cisco CUCM, UCCX, Finesse, and voice infrastructure. You will configure routing, queues, and agent assignments while managing Calabrio WFM/QM and reporting.
Responsibilities include IVR support, disaster recovery, onboarding, and vendor coordination to ensure high availability of critical contact center environments.
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