Regional Auto Claim Representative II; Desk

overview

it's a great time to join aaa the auto club group!

join the team committed to driving your career forward

job type: full time

exempt/non exempt:

job description:

this position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the acg flex work policy.

apd claim representative ii (regional) – the auto club group

reports to: apd claim manager i

what you will do: (primary duties & responsibilities)

the auto club group is seeking an auto claim representative ii who works under normal supervision with an intermediate-level approval authority to handle moderately complex claims within claim handling standards in the field or inside units. Resolve coverage questions, take statements and establish clear evaluation and resolution plans for claims.

in this position, you will have the opportunity to:

• claim handling responsibilities include reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim, and initiating documentation in the claim handling system.
• complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.
• ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.
• complete an investigation of the facts regarding the claim to determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• evaluate the financial value of the loss and approve payments for the appropriate parties accordingly.
• refer claims to other company units when necessary (e.g., underwriting, recovery units or claims special investigation unit).
• thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
• utilize strong negotiating skills.

employees assigned to auto physical damage ("apd") claim unit will handle moderately complex claims involving settling total losses, inspecting vehicles and preparing estimates of damage. If in the drs examiner role, manage direct repair shops for compliance with our program. Additional responsibilities may include: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense. May handle simple apd litigation cases.

supervisory responsibilities

none

how you will benefit:

claim representative ii will earn a competitive salary of $59,134.30 - $79,000 annually with annual bonus potential based on performance.

excellent and comprehensive benefits packages are just another reason to work for the auto club group. Benefits include:

• 401k match
• medical
• dental
• vision
• pto
• paid holidays
• tuition reimbursement

iii. Required qualifications

education (minimum education and licensing/certifications):

• complete acg claim representative training program or demonstrate equivalent knowledge or experience
• in states where an adjuster’s license is required, eligible to acquire a state adjuster’s license within 90 days of hire and maintain as specified for appropriate states
• a valid driver’s license is required if the primary responsibilities involve conducting in-person inspections or frequent in-person meetings with members

experience:

• one year of experience with:
• negotiating claim settlements
• securing and evaluating evidence
• preparing manual and electronic estimates
• subrogation claims, including identifying recovery opportunities

knowledge and skills:

• essential insurance act (michigan)
• fair trade practices act as it relates to claims
• subrogation procedures and processes
• intercompany arbitration/dispute resolution
• negligence laws and statutes
• no-fault law and no-fault reform
• collision repair techniques

• ability to handle claims to…