Key Account Sales Application Technician

Your Tasks

• Project management:
  Assist in preparing basic project plans and status updates, help coordinate communication between internal teams and customers, and support tracking project timelines and identifying potential issues for escalation
• Sales Growth Development:
  Assist in executing sales plans for the assigned region, help identify new opportunities with existing and prospective customers, and maintain customer data, reports, quote logs, and documentation.
• Customer Engagement and Application Development:
  Participate in customer visits and calls with senior team members, help gather customer requirements and support basic application development, and present simple value-add solutions once trained
• Technical Support Coordination:
  Assist in troubleshooting by gathering information, documenting issues, and working with MAPAL technical teams while learning to support the customer experience through guided problem-solving
• Customer Liaison:
  Help relay information between customers and engineering/manufacturing teams and support timely follow-up open issues, delivery questions, and basic technical inquiries
• Training and Instruction:
  Learn MAPAL tooling applications and gradually assist in providing customer instruction and observe tooling issues on shop floors, document findings, and report to senior team members
• Tooling Issue Resolution:
  Address tooling issues on the customer’s shop floor, report findings, and recommend changes as needed to improve outcomes and enhance customer satisfaction

• Education and Experience:
  
  Associate degree, technical certification, trade school training, or equivalent hands‑on experience. 0-2 years of experience in manufacturing, machining, tooling, or technical support
• Work Ethic and Decision-Making:
  Self‑motivated, with a strong work ethic and the ability to make independent decisions confidently, interest in developing a career in technical sales or key account support
• Organizational
  
  Skills:
  
  Excellent organizational and time‑management skills, capable of handling multiple tasks efficiently
• Interpersonal and Communication
  
  Skills:
  
  Strong verbal and written communication skills, with the ability to present, persuade, and sell value. Consultative, customer‑focused, and solutions‑oriented approach
• Creative Problem Solving:
  Able to think creatively and develop ‘outside‑the‑box’ solutions for client needs and challenges
• Travel Flexibility:
  Willingness and ability to travel up to 50% to meet with customers and stakeholders in designated sales regions
• Business Acuity:
  Business‑minded, with a strong ability to plan and develop strategies while adapting quickly to change in dynamic environments
• Customer Focus and Teamwork:
  Customer‑centric, with proven ability to work cooperatively in a team environment and maintain strong client relationships
• Project Management and Training:
  Demonstrated experience in project management, product presentations, and delivering training to both employees and customers. Ability to adapt to evolving business needs and industry developments

• Market competitive salary
• Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development
• Training here and abroad
• Tuition reimbursement
• Wellness programs