Customer Sales & Serv Rep

Position Overview

You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns.

You will also have hands‑on inventory management duties within the warehouse that will require mechanical aptitude.

This is a great starting point from which to grow toward a sales or management career. If you enjoy the challenge of finding just the right part or the right solution to fulfill a customer’s needs, and you have the background we’re looking for, we want to talk with you!

• Assist customers by phone and in person at our facility.
• Help customers get the parts they need.
• Interact extensively with customers to clarify their needs, research, and recommend parts.
• Meet/exceed monthly sales goals while increasing customer satisfaction.
• Provide quotes.
• Take orders.
• Provide post‑order service.
• Physically measure specs on a wide variety of parts.

Our Customer Service Representatives are self‑motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and display excellent verbal and written communication. Interpersonal skills and the ability to establish rapport, build solid relationships with a wide variety of customers are critical.

• Mechanical and mathematical aptitude
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Strong computer skills, particularly Excel
• High school diploma or equivalent
• Valid driver’s license and clean driving record (MVR)
• SAP/ERP experience – preferred
• Knowledge of industrial distribution products and hydraulics – preferred

• Base salary and bonus opportunities
• Health, vision, and dental coverage
• 401(k) with company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities

Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

Job Type: Full‑time