Installation Specialist

Role Overview

• Support Thermbond refractory installations.
• Assist with ITM blanket, modules, Silplate Mass projects, Rapid Fire (TCS) installations, Wagstaff Billet installations, and other REX products.
• Assist contractors in a supervisory role for existing contractors and in a setup/training role for new contractors.
• Act as a liaison between end-users and contractors (commercial contracts usually with end-users).
• Document installations and create installation reports.
• Generate follow‑up reports after installations (testimonials, data gathering).
• Perform thermal analysis follow‑ups.
• Set up gunning machines and peripheral equipment for tests and installations.
• Acquire knowledge of gunning equipment to support installations on job sites.
• Maintain awareness of the maintenance schedule for gunning equipment.
• Perform maintenance on all equipment and tools used for installation as needed.
• Aid in demonstrations for workshops.
• Learn proper installation techniques for all products.
• Build metal and wood structures as required.
• Follow all company and customer safety policies and procedures.
• Write installation reports for internal and public distribution.
• Travel to job sites domestically and internationally, with travel expected to be 25‑50% of the time (higher during busy seasons).
• Hold a valid passport for international travel.
• Work extended or erratic hours while on customer installations.

• Support Product Development and Quality Control teams while working out of the manufacturing facility.
• All other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

• At least 3 years of relevant technical work experience; refractory experience highly preferred.
• Engineering degree a plus – associate degree acceptable.
• Ability to work flexible hours or weekends if required.
• Experience with company materials, safety procedures, and gunning equipment.
• Strong interpersonal skills to interact with subcontractors and end-users; proven team player.
• Well‑developed skills to effectively work with cross‑functional teams.
• Proficiency in Microsoft Office Suite.

• Office:
  Whitmore Lake, Michigan – successful hire will be based out of the Whitmore Lake, MI facility.

This is a full‑time position. Working days are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Limited virtual work is considered.

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.