Case Manager-Housing

Position Summary: The Case Manager - Housing provides relational support to low‑income clients working towards accomplishing their goals and family sufficiency. This role offers encouragement and resources to clients and is responsible to track and document the case status.

• Facilitates the case management of participants within program guidelines utilizing assessment tools; develops rapport and partnership with participants; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to support desired program outcomes
• Maintains working relationships with community agencies to maintain awareness of available services; promotes The Salvation Army's services; coordinates services and communicates about cases; assures that valid releases of information are on file
• Creates case plans and helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
• Enhances personal knowledge and skill through community and agency educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions, case plans, and assessments; monitors assistance fund balances and requests resources as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Review with the participant their household income and expenses. Interviewing participants. assess the financial assistance need for housing related needs, as well food, clothing, emotional and spiritual support
• Provide on‑going case management and crisis intervention in home or community setting to program participants, focusing on moving participants into permanent housing, referring participants internally or externally as appropriate
• Maintain knowledge of social services trends and provide insight and feedback to assist in development and improvement of services, to include coordinating with other agencies as appropriate
• Monitor financial assistance spending for the funding sources being utilized
• Develop and maintain relationships with area landlords to facilitate relocation of households into permanent housing. This will include home visits and housing inspections as needed
• Perform other duties as assigned

• Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 or more years of applicant interview or case management experience
• Experience working with program target population (preferred)

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Complete Safe From Harm training, and keep current as needed
• Demonstrate a continued effort to increase self‑awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and Share Point
• Willingness to learn new software as needed

• Complete Safe From Harm training, and keep current as needed