Member Service Representative

Location and Salary

• Location:
  
  1081 Bethel Road, Port Orchard, WA, 98366, United States
• Base Pay: $21.23 - $26.54 / Hour
• Employee Type:
  Full-Time Non-Exempt

There are two postings for this location: MRC and MSR II - we will only be filling for one of these positions

Spanish Speaking preferred

Serves as a Credit Union representative to the membership and public by accurately and efficiently performing all types of teller and basic new accounts transactions, and effectively cross-sells products and services on a consistent basis in a professional and courteous manner consistent with PCFCU’s Service Expectations.

• Treats others with courtesy and respect. Acknowledges others in a prompt and friendly manner, valuing others and their time.
• Utilizes appropriate resources to resolve problems effectively and accurately; actively looking for alternatives and solutions.
• Develops valued relationships by establishing rapport to ensure continued financial partnerships.
• Creates a positive experience by providing individualized service through the expression of appreciation and calling individuals by name.
• Meets individual sales goals in order to support the achievement of overall CU goals.
• Participates in and supports CU sales and service culture by pursuing CU product and services sales opportunities through follow‑up calls, referrals, and other methods, with acceptable results, according to sales expectations.
• Listens carefully to assess needs and identifies opportunities to offer appropriate product and service solutions.
• Asks for the business by actively using effective closing techniques.
• Demonstrates quality of work that meets expected standards in regards to neatness, errors, accuracy and completeness.
• Performs job responsibilities in the expected time frame, output of work, and productive use of time.
• Demonstrates and maintains an up‑to‑date knowledge of and ensures compliance with applicable regulatory requirements, such as BSA, OFAC, CIP, and internal policies and procedures.
• Works independently and maintains control/oversight of all assigned tasks and responsibilities in a timely manner.
• Takes action without being told, seeks out new assignments, tasks and additional duties. Takes responsibility, initiative and ownership.
• Demonstrates sound and appropriate decision‑making processes.
• Demonstrates a favorable image when representing the CU. Displays a high level of honesty, integrity, and confidentiality while exhibiting a professional demeanor.
• Communicates positively to enhance team cohesion. Takes action to manage and resolve conflict.
• Responds positively to instructions, procedures, and change.
• Demonstrates a positive attitude and actively works toward solutions.
• Actively participates in team meetings, activities, and/or projects.
• Works harmoniously with others in getting a job done.
• Promotes, cross‑sells and opens basic new accounts, certificates, IRA’s, and all safety deposit box procedures.

• High School diploma or equivalent.
• Fully experienced in all teller and basic new account functions.

• Ability to count, disburse, accept, record, and balance cash and negotiable items.
• Ability to read, write, speak, and understand English well.
• Experience in sales, cash handling, and customer/member service.
• Good math and business aptitude.
• Experience with computers, 10‑key, and general office equipment.
• Successful completion of MSR I career track requirement.
• Proficient in advanced MSR procedures such as, but not limited to, closed accounts, cross accounts, payroll distribution and DST.
• Perform other related duties as assigned.

• Generous PTO (Paid Time Off)
• 11 Paid Holidays
• Paid Jury Duty Leave
• 401k match up to 50% of 8%
• Mortgage Discounts
• Company Paid Long Term Disability & Life Insurance
• Full Medical, Vision & Dental benefits for the Employee
• Employee Assistance Program (EAP)
• Brand Wear Allowance
• Educational Reimbursement Program
• Flexible Spending Accounts (FSA)

Not applicable

While performing the duties of this job, the employee must be able to stand for long periods of…