Customer Service Associate - Fulll-Time

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high‑quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life‑changing job opportunities, ensuring they are career‑ready and can support themselves and their families.

Customer Service Associate

Retail Operations

Non‑Exempt

Store Manager

$17.63 - $19.00 /hour

The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages. Models high level of customer service.
• Answer store phones, make intercom announcements and communicate through telephone and wireless audio systems.
• Operate POS system: handle cash, checks, and credit card transactions, close out cash drawer and balance all transactions.
• Monitor the level of customer service on all cash registers, calling for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalency (not required).
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.

• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Lifting and carrying up to 30-40 pounds; fine motor control; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain); maintain reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Communicating with the public.
• Verbal and written communication skills.
• Completing written orders.

Employee is often exposed to noise levels consistent with a retail environment and must be able to work a flexible schedule.

• Health plan (medical, dental, vision, prescription coverage).
• Life, accidental death and dismemberment, and long‑term disability insurance (time‑based employees).
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA).
• Roth and 403(b) retirement savings plan.
• Paid vacation, holiday and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program.
• Career advancement opportunities.
• Paid job training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.