Member Associate II

Location

South Kitsap
393 S Kitsap Blvd
Port Orchard, WA 98366, USA

Kitsap Credit Union is actively hiring for Member Associate I, II and III (Teller/Personal Banker) positions across the area, including our South Kitsap branch. These positions are responsible for creating an exceptional member experience while processing transactions, as well as offering and demonstrating all‑digital, remote, and self‑service options.

• Reports to: Branch Manager
• Employment Type: Full‑time, hourly, non‑exempt, in‑person
• Bonus Target: 5% of base pay if the credit union hits its goals
• Working Hours: Monday – Thursday 9 am – 5 pm, Friday 9 am – 6 pm, Saturday 9 am – 1 pm
• Grade: 5BC

• Assist members with their financial needs and transactions. Identify, develop, and refer new business relationships to build market position.
• Educate and introduce current and new members to new products and services and assist with self‑service options.
• Foster and maintain constructive member relationships.
• Review and maintain knowledge of products.
• Understand and recommend products and services based on the member’s needs.
• Participate in sales and community events to contribute to branch and credit union goals.
• Use effective sales techniques that result in a positive member experience and meet or exceed sales goals.
• Maintain knowledge and adhere to operational, regulatory, security, and compliance standards.
• Accept and process all financial transactions accurately.
• Maintain responsibility and follow proper balancing procedures.
• Promote and effectively demonstrate digital, remote, and self‑serve options, with continual education as new products and digital services are introduced.
• Proactively generate new memberships through branch sales activities.

• High school diploma or GED required
• 6 months of cash handling, customer service, and/or retail sales experience

• High school diploma or GED required
• 6 months of Financial Institution experience
• 6 months of cash handling, customer service, and/or retail sales experience

• High school diploma or GED required
• 1 year of Financial Institution experience with New Accounts and Consumer Lending experience (HE/HELOC experience preferred but not required)
• 1 year of cash handling, customer service, and/or retail sales experience
• Identify and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of hire and comply with the SAFE Act regulations
• Meet or exceed referral and sales goals
• Provide guidance, training, and support to junior team members
• Assist members and non‑members in opening shares, new accounts, and basic lending

* All roles have 5% potential incentive of base pay.*

These positions do not supervise others.

• Must be able to work Saturdays and extended business hours
• Ability to work in‑person at branches throughout Kitsap, Mason, and Pierce counties
• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but is expected to attend meetings in buildings that require travel in outdoor weather conditions

• Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
• Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
• Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
• Authenticity: We believe activities and actions that demonstrate our commitment to be transparent, dependable, and genuine every day.

• Medical, Dental, Vision, Short‑ and Long‑term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO…