Energy Intake Specialist Job Port Orchard area,Washington USA,Social Work

Energy Intake Specialist

This position works directly with individuals seeking assistance with their energy bills. Primary responsibilities include assessing client needs for eligibility, screening for PSE HELP, CASCADE NATURAL GAS programs, and LIHEAP. Processing client applications, identifying resources within the agency and community, and responding to all phone and email inquiries in a timely manner. This position provides crisis intervention for a high volume of clients on a daily basis, and will require de-escalation skills and conflict management when necessary.

Must be comfortable working with vulnerable populations: elderly, disabled, mentally ill, as well as those with a history of alcohol and/or substance abuse.

Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

Integrity – taking care to honor our commitments in an ethical manner
Compassion – genuinely empathizing with those we serve
Excellence – demonstrating a high level of performance in all we do
Diversity – showing honor and respect to all individuals we serve
Collaboration – so we seek out partnership opportunities
Teamwork – supporting our employees and partners as we fulfill our mission

Qualifications:

Required

Education:

High school diploma or GED plus 2 years in social services or related field.

Preferred Education:

Pertinent experience may be substituted year for year for education

Bi-lingual Spanish or other language a plus

Energy work experience or work experience in a related field that demonstrates the ability to perform the essential functions of the position.

Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).

Knowledge, Skills, and Abilities:

Must demonstrate recognition and compassion for low-income peoples.

Pays attention to detail and accuracy

Demonstrates articulate written and verbal communication

Has basic math skills and is able to use a 10-key calculator or regular calculator

Must have organizational skills

Has competent computer skills and proficiency in Microsoft Office Suite

Collaborates with other staff members to reach program goals

Has aptitude for making accurate assessments of client needs

Able to handle stress of working with clients in crisis

Understands de-escalation and conflict resolution techniques

Demonstrates ability to interact directly with low-income households and community partners

Understands the socio-economic problems and needs of low-income populations

License(s) and/or

Certifications:

Valid Washington State Driver's License. To operate company vehicles and/or utilize other vehicles for company business

Ability to obtain proof of insurability for operating an automobile. To operate company vehicles and/or utilize other vehicles for company business.

Essential Physical and Mental Functions:

Position requires intermittent sitting, standing, walking, twisting, and bending

Must be able to lift up to 20 pounds

Cognitive ability to recognize and address safety concerns

Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.

Cognitive ability to discern accuracy and apply to work as necessary.

Responsibilities
- Included but are not limited to:

Ensure compliance with KCR Policies & Procedures

Reports to and accepts assignments from the Energy Program Supervisor and Energy Program Manager.

Screens clients for program eligibility for PSE HELP, CASCADE NATURAL GAS, and LIHEAP programs.

Identifies client needs, provides intake services, and advocates for clients when appropriate.

Identifies immediate stabilization methods to relieve crisis and address current needs

Gathers all information needed for processing from the energy vendors

Provides Energy…