Project Coordinator - Dispatcher

USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at  .

Job Title
:
Project Coordinator - Dispatcher

Location
:
Melbourne, FL (Onsite role)

Shift
:
Sunday thru Thursday (Friday and Saturday off), from 12:00pm to 9:00pm

Pay
: $20.00/hr

Required
:

• Minimum of one-year prior dispatching experience is required
  .
• Currently reside a commutable distance from Melbourne, FL
• Ability to work the shift mentioned above

• *Coordinates and communicates via phone and emailwith field personnel to schedule operations and ensure timely, efficient repair and installation services for our commercial customers.
• * Maintain goodrelationswith the customers, technicians andstaff.
• Communicateandbuild rapport with technicians; convey trust and assurance.
• Respond to customer/ technician requestsandquestions.
• Obtain an understanding ofwhich decision scan bemade alone andwhat requires consultation with others, act accordingly.
• Analyze and rectify customer/ technician concernsusingestablished procedures.
• Receive, update,andenter work ordersin a timely manner.
• Select themostqualified technician near thesite.
• Monitor and record technician progress onwork orders.
• Prepare work orders with complete job requirements listed in a clear and concise manner.
• Coordinate an ETAandcommunicate it to the customer, end user and technician.
• Order, shipand track equipment needed to complete work orders.
• Update system with every communication.
• Properly close out all billing.
• Generate and maintain (clean up) reports.
• Accomplish tasks by working with othersand beinga good team player, including sharing work-related information and assisting with on-the-job training of coworkers.
• Recognize how decisions may impact others
• Seek input from others when necessary.
• Other miscellaneous duties as assigned.

• Team-oriented personality.
• Ability to establish priorities, work independently, andproceedwith objectives with minimal supervision.
• Ability to work effectively during periods of high activity andwith varying personality styles and tasks.
• Ability to maintain effectiveness during procedure/organization changesandwhendealingwith people of various styles or backgrounds.
• Ability to be a self-starter who manages time effectively and completes tasks efficiently without waiting for instructions.
• Aptitude to adapt oral/written communication styleto fitdifferentpersonalities.
• Ability to multi-task.
• Proven ability to operate under pressure.
• Thorough knowledge of Microsoft Office Suite .
• Working knowledge of Internet and external e-mail.
• Strong typinganddata entry skills
• Customer service skills