Customer Service Experts - Spanish Bilingual

Job Overview

Alliance One, a subsidiary of Teleperformance, is looking for a Customer Service Expert to join our Port St. Lucie team. In this role, you will receive inbound calls from patients, solve account issues, negotiate solutions, and help patients find the best payment options and assist with transactions.

• Receive inbound calls from patients.
• Resolve account issues and negotiate payment solutions.
• Provide accurate information following client and company guidelines.
• Maintain a professional phone presence and strong communication skills.

• Prior customer service or call center experience.
• Bilingual in Spanish and English (preferred).
• Strong verbal communication skills with a professional phone presence.
• Basic computer knowledge and ability to multitask while speaking and typing.
• Openness to work with a diverse customer base and ability to work well in team settings.

Training: 1 week, Monday through Friday, 9am–5:30pm. Shifts range from 7am to 11pm, 7 days a week. Shift preferences accepted based on availability and business needs.

Port St. Lucie, FL 34952 (onsite).

Pay: $17/hour.

Bilingual Pay: $17.50/hour.

Benefits include Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off, EAP, 401(k) after 90 days, and more. You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Alliance One is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at