Student Success Center Coordinator

Job Description

Indian River State College is seeking a highly motivated and student-centered

Indian River State College is seeking a highly motivated and student-centered Student Success Coordinator to serve as a key resource for prospective and current students across our campuses.

In this role, you will be one of the first points of contact for students and visitors, helping them navigate programs, admissions processes, campus resources, and student support services. You will play an important role in creating a welcoming environment, coordinating campus tours, supporting front desk operations, training student ambassadors, and ensuring every student interaction reflects Indian River State College's commitment to exceptional service.

The ideal candidate is a strong communicator who enjoys working with people, solving problems, and helping others succeed. If you thrive in a fast-paced environment, enjoy collaborating with colleagues across departments, and are committed to delivering an outstanding student experience, we'd love to hear from you.

Indian River State College is a leading public institution on Florida's Treasure Coast, serving students across multiple campuses in four counties. We are committed to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs that meet the needs of our region.

At The River
, we believe every student's and every employee's story matters. We value the diverse perspectives, experiences, and talents that come together across our campuses, creating a learning environment and workplace that is supportive, inclusive, and inspiring.

With flexible learning options online, on campus, and hybrid, we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities, ensuring every learner has the chance to thrive.

When you join Indian River State College, you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here, your role is more than a job; it's an opportunity to shape futures, support student success, and contribute to a college that is changing lives every day.

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness:
  Medical, dental, and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security:
  Florida Retirement System (FRS) participation, plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance:
  Generous paid vacation, personal, and sick leave
• Perks & Discounts:
  Reduced rates on services and access to local attraction discounts
• Growth & Development:
  Professional development opportunities, leadership training, and career advancement pathways

Under minimal supervision, this position, oversee the activity within the college's Student Success Centers. Lead the efforts to ensure consistent customer service across all campuses, including guidance and training to staff and student workers. Partners with Recruitment & Admissions to cross train staff at the front desk and communication center. Manages and organizes all on campus group and individual tours, calendar organization, and act as liaison to all student success departments to ensure customer experience is positive and smooth.

• Manages all customer activity within the Student Success Center at IRSC campuses.
• Manages front desk operations efficiently, ensuring exceptional customer service.
• Discovers the needs of customers and empower and direct them accordingly.
• Provides information to potential students regarding programs, entrance requirements, curriculum, and academic standards.
• Evaluates and resolves customer inquiries, issues, and problems relating to the admissions process, and ensures that appropriate action is taken to the satisfaction of the student/customer.
• Manages, hires all work study students and staff at front desk.
• Schedules campus tours and visits, train and assign tour guides.
• Communicates with all customers (students, community…