Customer Experience Coordinator — Order Processing & ERP

Customer Experience Coordinator — Order Processing & ERPHelp us deliver accurate orders, fast responses, and memorable service from our Port St. Lucie branch. You’ll be the go-to resource for quotes, order entry, and day-to-day customer support—working hand-in-hand with our sales manager to ensure every interaction reflects our commitment to quality.

Core Impact Provide timely answers on products and services via phone, email, and in person.

Enter quotes and sales orders into the ERP system with precision and speed.

Partner with the sales manager to resolve issues and elevate customer satisfaction.

Maintain a positive, empathetic approach that builds loyalty.

Assist with order fulfillment tasks, including safe forklift operation and lifting up to 75 lbs as needed.

RequirementsERP system experience.

Excellent written and verbal communication.

Strong customer service ethos and problem-solving ability.

Detail-oriented and highly organized.

Forklift experience; ability to lift 75 lbs.

Qualifications Experience using ERP software in a fast-paced environment.

Proven ability to multitask and prioritize competing requests.

Detail focus, organization, and planning skills.

Ability to manage multiple high-priority issues simultaneously.

Preferred Background Experience in fence, shutter, or aluminum sectors.

Familiarity with Net Suite ERP and Hub Spot CRM.
2–3 years of sales/customer service experience.

Knowledge of blueprint takeoffs.

Benefits Health insurance (medical, vision, dental, life)
Paid time off
401(k)
Work Setup Initial location:
Port St. Lucie branch

Schedule:

Monday–Friday, 7:00 a.m.–4:00 p.m.Tools You’ll UseERP for quotations and order entry (Net Suite preferred)
CRM for customer interactions and follow-ups (Hub Spot preferred)
Bring your systems knowledge, service mindset, and operational focus—help us turn every inquiry into a seamless experience.