Consumer Loan Specialist - Sales Customer Service

Overview & Responsibilities

Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, this position offers a competitive salary of $32,000 per year, plus an uncapped monthly bonus that averages $8,000 annually. You will receive health, dental, and vision insurance with employer contribution, paid time off, paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long‑term disability coverage.

As a Consumer Loan Specialist, you will be a key team member in the branch, ensuring a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. The successful candidate will possess a professional demeanor, an outgoing and positive attitude, reliability, and excellent oral and written communication skills.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities throughout the U.S. and continue to expand into new states each year. Our core values focus on Our Team, Our Customers, and Our Performance.

We participate in philanthropic efforts such as volunteer opportunities, food drives, back‑to‑school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process and answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and perform file organization.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Process insurance claims, follow‑ups, and payments daily and maintain the insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Answer incoming phone calls and check branch voicemail.
• Effectively build trust with customers and internal staff by embodying the organization’s philosophy, core values, policies, procedures, and compliance.

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (e.g., retail sales, goal‑oriented or incentive‑based).
• Professional demeanor, positive attitude, strong communication and customer relations skills required.
• Ability to work in a high‑performing, fast‑paced, goal‑oriented team environment.
• Ability to navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows and Microsoft Office.
• Ability to meet acceptable standards for criminal background history, credit history, and pass a pre‑employment drug screen.
• Eligibility to obtain insurance licensing to sell voluntary insurance products (subject to criminal background check by the state’s department of insurance).

• Health, Dental, and Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401(k) with employer match
• Company‑provided Life Insurance & Long‑Term Disability
• Employee Assistance Program – confidential mental health support

• Access to Linked In Learning’s library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children’s Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug‑Free Workplace.