Document Processing Specialist - Title & Trade

Document Processing Specialist
- Title & Trade

• Full-time
• Property: 43203-WG Ocoee Call Ctr
• Compensation: USD 17 - USD 20 - hourly

Westgate Resorts is the largest privately held timeshare company in the world
, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For
, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement.
With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico
. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Westgate Resorts is seeking a detail-oriented Document Processing Specialist
- Title & Trade tosupport our funding, lending, and document management operations onsite in Ocoee, FL
. In this role, you will manage collateral documentation between Westgate, custodians, lenders, attorneys, and escrow agents to ensure timely funding, accurate recordkeeping, and compliance with portfolio requirements.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to research and resolve document-related issues. This position plays a critical role in supporting collateral processing, funding operations, title research, and loan documentation management.

What You Will Do:

• Manage collateral records between Westgate, custodians, lenders, attorneys, and escrow agents.
• Review accounts to identify documentation issues that may delay funding or release of escrow funds.
• Process and execute deeding documents and funding packages required by lenders and escrow agents.
• Coordinate collateral release requests for accounts that are no longer eligible for lender portfolios.
• Track and maintain accounts rejected from the funding process and assist with issue resolution.
• Meet funding deadlines established by management while ensuring compliance with lender requirements.
• Process all incoming collateral-related correspondence from attorneys, custodians, lenders, and external partners.
• Research and resolve title, funding, and collateral discrepancies through detailed document review and investigation.
• Maintain accurate records of recorded legal documents, including book and page information.
• Utilize public records databases to obtain recorded documents not yet received from attorneys or available internally.
• Locate, retrieve, print, and organize documentation using Image Quest and internal systems.
• Research and locate missing documentation through system comments, electronic records, or archived files.
• Serve as a liaison between attorneys, lenders, custodians, escrow agents, and internal departments.
• Resolve funding exceptions and documentation issues that may impact collateral eligibility.
• Provide regular updates and status reports to management regarding collateral and funding activities.
• Work within the CSM program and other internal systems to support deeding and funding processes.

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.

What You Will Bring:

• Experience working with collateral management, loan documentation, lending operations, escrow processing, or title administration.
• Experience utilizing document imaging or records management systems such as Image Quest.
• Familiarity with funding processes, lender requirements, and legal document recording procedures.
• M…