Pharmacy Technician

The VISN 8 Clinical Contact Center (CCC) is seeking an experienced and dynamic Pharmacy Technician. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. You must be an excellent communicator and team player who is adaptable to the needs of a contact center, focused on customer service to Veterans.

As a Pharmacy Technician you are responsible for the technical management of all patient care assistance activities regarding the Clinical Contact Center (CCC). The incumbent is responsible to the Clinical Contact Center Pharmacy Supervisory staff, for ensuring that the daily work assignments in this area are completed in a timely, efficient, and customer-oriented manner. The incumbent also performs all processes and procedures involved with all program areas of the Pharmacy Service as requested.

Other duties and responsibilities include, but are not limited to:

* Providing high-quality care, increasing access & improving outcomes for Veterans.

* Communicating with Veterans through the automated call distribution system, answering inquiries related to process questions.

* Following up on all prescription problems by phone or CPRS progress notes to avoid delay in Veteran medications.

* Participating in telephone notification of class 1 medication recalls as necessary.

* Assisting telephone care program manager with compilation of data for workload statistics and to detect problems with the automated and internet refill systems.

* Processing batch refill prescription ordering for mail-out processing and ultimate fulfillment of Veteran requests.

* Interacting personally with Veterans or their representatives to assure medication profiles are updated, reviewed, and needed prescriptions items or prosthetics supplies are appropriately processed.

* Accurately fills prescriptions orders by selecting correct product based on label requirements and assures each item is filled and labeled according to all applicable standards.

* Answering questions from pharmacy and non-pharmacy personnel regarding outpatient procedures.

* Identifying basic therapeutic problems, such as duplicate therapy with drugs in the same class and alerts the pharmacist to the possible need for clinical intervention.

* Other related duties as assigned.

VA Careers - Pharmacy:

Total Rewards of a Allied Health Professional

Work Schedule:

Monday
- Sunday, 5:00 am - 1:00am (Various shifts available).

(

Note:

Work schedules are determined and approved by the supervisor. The incumbent may be required to work various shifts on a permanent or temporary basis based on facility/patient care needs).

Recruitment Incentive (Sign-on Bonus):
Not Authorized.

Permanent Change of Station (Relocation Assistance):
Not Authorized.

Telework:
Available.

Virtual:
This is a virtual position. Must be located within the VISN 8 area.

Functional Statement #: 10048

Permanent Change of Station (PCS):
Not Authorized.