End User Support Specialist - 3rd Shift

Summary

Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and diagnosing issues to minimize downtime impact to Ryder's business. 3rd Shift, Sun–Thurs 9:00p–5:30a, onsite. Daily work with hundreds of desktops/laptops/printers to support warehouse production. Bilingual a plus.

• Assist with PCs (laptops & desktops) and wireless devices including iOS, Android tablets, smartphones, Blackberry, Air Cards and handheld scanners.
• Responsible for imaging, configuration, installation of PCs and end‑user data recovery.
• Utilize IT incident/change/asset management system to document, prioritize and track requests.
• Install, maintain and repair PC hardware (including printers) and software.
• Coordinate hardware warranty repairs with vendors as required.

• Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re‑images, data recovery, e‑mail and software installations.
• Adhere to IT procedural guidelines and policies.
• Decommissioning and disposal of IT equipment and maintain accuracy of the Asset Management information.
• Provide support during employee relocations and other projects as required.
• Ability to provide 7×24 on‑call support if needed.
• Perform other duties as assigned.

• Strong oral and written communication skills.
• Excellent analytical/technical ability and problem‑solving/troubleshooting skills.
• Create and maintain professional relationships within all levels of the organization.
• Work independently and as a member of a team in a fast‑paced multi‑task environment with minimum supervision.
• Work well under pressure, successfully meet schedules, produce high‑quality work with minimal supervision.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Highly organized, with excellent time‑management and follow‑up practices.

• High School diploma or GED required.
• Three (3) years or more experience in IT Support.
• Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS).
• Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications.
• Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP.
• Strong intermediate experience and knowledge in troubleshooting printers.
• Experienced utilizing a Help Desk ticketing queue.
• DOT Regulated.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.