Systems Analyst

Lake Mary HQ
1000 Primera Blvd
Lake Mary, FL 32746, USA

We are Addition Financial , a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits do not drive us and never have. Since 1937, we have been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve.

And we want your help to make that happen. We are looking for team members who not only want to do meaningful, challenging work, but who also have a heart for service.

The Systems Analyst is responsible for the administration and implementation of critical IT applications supporting Core Banking Systems. This role requires an understanding of system architecture, configuration, and support functions, with the ability to collaborate effectively across business and technical teams. The Systems Analyst will perform systems integration, performance optimization, and the implementation of new technologies to support the credit union’s objectives.

• Administration of Credit Union core systems, including:
  • Core Processor
  • Customer Relationship Manager
  • Document Repository
  • Cash Management
  • Loan Origination and Servicing
  • Account Opening
  • Enterprise Automation
  • Fraud Detection
• Partner with business units, vendors, and IT staff to optimize system performance and support business objectives.
• Develop and refine complex reports to meet organizational needs, ensuring accuracy and data integrity across systems. Collaborate with stakeholders to interpret data insights and support decision-making.
• Lead the installation, testing, and deployment of software updates, patches, and system enhancements, including the evaluation of new technologies and their impact on existing systems.
• Manage small to medium-sized projects, providing leadership and technical guidance to team members. Track project milestones, ensure deadlines are met, and communicate progress to stakeholders.
• Maintain detailed documentation for software/hardware configurations, support processes, and issue resolutions, ensuring compliance with regulatory requirements and best practices.
• Act as a primary point of contact for vendors, managing service agreements and coordinating support to resolve technical issues effectively.
• Provide Tier 3 support for escalated technical issues, guiding Tier 1 and Tier 2 support teams and troubleshooting complex issues in a timely manner.
• Analyze system performance and recommend enhancements to improve efficiency, security, and stability of critical applications.
• Performs other duties as might be assigned.

• HS diploma or GED

• Minimum 5 years of experience in supporting, managing, or administering Financial or Business Applications, preferably in a banking or credit union environment.

Strong analytical, communication, and problem-solving skills, with attention to detail in high-pressure environments.

Ability to work on-call or after-hours as needed for software implementations, upgrades, or critical issue resolutions.

• Proficient in reviewing and creating Power On programming stories for customizing Symitar workflows and reports.
• Experience with SQL for querying and managing databases.
• Project management experience, with the ability to lead and coordinate multiple projects.
• Familiarity with scripting languages such as Power Shell, Python, or VBScript.
• Understanding of networking, server infrastructure, and data security as it relates to financial systems.

• Ability to sit for extended periods while using a computer.
• Occasional lifting of IT equipment (up to 50 lbs).
• Frequent use of hands to operate computer and office equipment.
• Ability to stand for extended periods when assisting users or during training sessions.
• Bending, reaching, and squatting may be required to troubleshoot hardware in various office environments.
• Must have the ability to see details at close range (within a few feet) and the ability to adjust focus when working with computers and other equipment.
• Oc…