Community Manager

Willard Development manages and operates W Executive Suites, a hospitality-driven executive office provider offering fully furnished private offices, virtual office services, and professional meeting spaces for business owners, remote professionals, and growing companies. The W Executive Suites portfolio functions as high-end business centers, combining front desk reception, shared amenities, and flexible office solutions under one roof to support how modern professionals work.

This position is based at W Executive Suites' flagship location, our largest center and home to our corporate offices, a high-touch, fast-paced environment where attention to detail, consistency, and strong relationships directly impact member satisfaction and retention. As part of the Willard Development team, this role is well suited for someone who takes pride in accountability, enjoys balancing operations and sales responsibilities, and thrives in an environment where no two days are the same.

To learn more about the W Executive Suites brand and locations, visit

Willard Development is seeking an energetic and dedicated Community Manager to oversee the vibrant day-to-day operations of W Executive Suites' flagship office. The Community Manager is responsible for the oversight and success of daily operations. This role ensures all tasks, performed by both the Community Manager and Community Coordinator, are completed in alignment with brand standards while delivering a hospitality-driven customer experience, including accountability for front desk operations, coverage, and service standards.

The Community Manager oversees inventory management, walks and inspects offices, partners with the Regional Sales Manager to manage sales leads, conducts sales tours, prepares proposals and license agreements, and oversees the move-in and move-out process. In addition, the Community Manager plays a pivotal role in member satisfaction, retention, and sales performance.

Operations & Facility Management

• Ensure seamless day-to-day operations of the center, maintaining alignment with W Executive Suites' brand standards and company policies.
• Own front desk operations and service standards, ensuring consistent coverage, professionalism, and a high-touch member and guest experience at all times.
• Oversee and direct the Community Coordinator to ensure reception, mail, reservations, and hospitality tasks are completed to standard.
• Manage and order inventory for kitchens, office supplies, and copy rooms.
• Conduct regular walk-thrus and inspections of private offices and common areas to proactively identify and resolve maintenance needs.
• Nurture and follow up with all sales leads; conduct tours and deliver professional presentations.
• Prepare proposals, license agreements, and onboarding documentation with accuracy for new members.

Member Experience & Retention

• Oversee all member move-ins and move-outs, ensuring a smooth experience and accurate billing updates.
• Serve as the primary on-site point of contact for member concerns and issue resolution, escalating matters to the Regional Manager or CEO when necessary.
• Build strong relationships with members to foster satisfaction, retention, and referrals.
• Support hospitality-driven initiatives that elevate the day-to-day member experience.

• 3-5 years of experience in operations, sales, hospitality, or customer service
• Prior coworking, property management, or commercial real estate experience strongly preferred.
• Strong organizational skills with the ability to oversee multiple priorities and ensure completion.
• Excellent communication, presentation, and relationship-building skills.
• Problem-solving mindset with the ability to manage escalations calmly and effectively
• Proficiency in Microsoft Office Suite; experience with Desk Works or similar systems preferred.
• Commitment to providing first-class hospitality and a polished customer experience.

This position reports directly to the CEO of W Executive Suites.

• Competitive compensation and bonus opportunity
• Vacation & Paid Time Off (PTO)
• Direct exposure to leadership with meaningful involvement in center performance, sales, and operations across Willard Development and W Executive Suites

If you’re a steady, service-driven professional who enjoys running day-to-day operations in a fast-paced environment, we’d love to meet you. This role plays a key part in supporting operations, sales, and the overall member experience at W Executive Suites' flagship location. Apply today to join a team focused on consistency, quality, and long-term growth.