Branch Banking Client Consultant II - FLOAT - Sunrise FL

Job Title

Branch Banking Client Consultant II – FLOAT

Sunrise, FL

Branch Banking‑Client Consultant II‑Float travels between assigned Flagstar Bank branches to provide customers with high‑quality, prompt, and professional financial services. The role focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking). The position involves lending and basic investment interactions and more complex banking conversations with clients.

• Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Client
  
  Experience:
  
  Provide a positive client experience by assisting with account questions, problems and/or complaints, and by researching and communicating to resolve issues in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including next‑gen and marketing campaign lead calling, weekly appointments set and completed, and needs met.
• Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strive for no controllable losses. Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Additional Accountabilities: Perform more moderately complex special projects and additional duties and responsibilities as required.

• Education Level: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Minimum.
• Experience: 4–5 years of customer service and sales experience, including in the financial services industry.
• Additional Requirements: May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. NMLS registration can be completed after job entry date.
• Preferred Qualifications: Experience in the financial services industry preferred. Experience with using and demonstrating digital products and self‑service technologies.

• Action‑oriented: Enjoys working hard, is action‑oriented and full of energy for challenges. Seeks opportunities aggressively and enthusiastically pursues action to achieve results.
• Business Acumen: Knows products and understands the sales process. Is aware of marketplace strategies and tactics and what motivates a customer.
• Approachability: Easy to approach and talk to. Shows warmth, pleasantness and graciousness. Builds rapport quickly.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all relevant sources for answers and looks beyond the obvious.
• Priority Management: Manages time and prioritizes effectively, eliminating roadblocks and creating focus.
• Relationship Building & Communication: Builds strong relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and aligning efforts with enterprise goals. Builds trusted client relationships by identifying needs and delivering tailored solutions.

No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Flagstar complies with the Equal Housing Lender requirements.

Pay Range: $16.28 – $25.06 per hour. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits, including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.