Loss Prevention Officer Call

Omni Amelia Island Resort & Spa – a luxury destination with 3.5 miles of beach, scenic marshlands, oceanfront accommodations, world-class golf, dining, family‑friendly activities, and a full‑service spa.

This team member will ensure the safety and tranquil stay of resort guests and employees, enforce the policies and procedures of the hotel, and record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

• Patrol hotel property to ensure the safety of guests and employees and protect all hotel assets.
• Answer house calls to assist guests and associates with safety, security, and hotel operations.
• Initiate and follow up with investigations of crimes committed against property and persons.
• Assist sick or injured guests or associates, ensuring documentation and witness statements are completed promptly.
• Write incident and accident reports, monitor investigations to their conclusion, and ensure appropriate follow‑up with guests, visitors, and employees.
• Maintain accurate records while performing duties including camera monitoring, shift activity logs, codebook entries, and employee/guest interactions.
• Distribute visitor badges and monitor visitor and vendor access to the property.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests needing privacy when entering or exiting the hotel through key areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems, and monitoring building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all safety procedures and directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM and PM shifts.
• Must communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must reach various areas of the hotel/resort quickly if necessary.
• First Aid/CPR Certification is preferred.
• Must remain calm and professional during stressful situations.
• Must have a valid driver’s license with a good driving record.
• Must work a flexible schedule including day, evening, overnight shifts, weekends, and holidays.

Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you need special assistance with your application, please email applica