Member Service Representative I or II; Teller

• Location 1250 W Sims Way,Port Townsend, WA, 98368,United States
• Base Pay $17.62 - $24.98 / Hour
• Employee Type Full-Time Non-Exempt

* There are two active postings for this branch (MRC and MSR I/II). We are hiring two team members, and applicants from either posting will be considered for both openings.

Serves as a Credit Union representative to the membership and public by accurately and efficiently performing basic teller transactions, and effectively cross-sells products and services in a professional and courteous manner consistent with PCFCU’s Service Expectations.

• Treats others with courtesy and respect. Acknowledges others in a prompt and friendly manner, valuing others and their time.
• Utilizes appropriate resources to resolve problems effectively and accurately; actively looking for alternatives and solutions.
• Develops valued relationships by establishing rapport to ensure continued financial partnerships.
• Creates a positive experience by providing individualized service through the expression of appreciation and calling individuals by name.
• Meets individual sales goals in order to support the achievement of overall CU goals.
• Participates in and supports CU sales and service culture by pursuing CU product and services sales opportunities through follow-up calls, referrals, and other methods, with acceptable results, according to sales expectations.
• Listens carefully to assess needs and identifies opportunities to offer appropriate product and service solutions.
• Asks for the business by actively using effective closing techniques.
• Demonstrates quality of work that meets expected standards in regards to neatness, errors, accuracy and completeness
• Performs job responsibilities in the expected time frame, output of work, and productive use of time.
• Demonstrates and maintains an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, such as BSA, OFAC, CIP, and internal policies and procedures.
• Works independently and maintains control/oversight of all assigned tasks and responsibilities in a timely manner.
• Takes action without being told, seeks out new assignments, task and additional duties. Takes responsibility, initiative and ownership.
• Demonstrates sound and appropriate decision-making processes.
• Demonstrates a favorable image when representing the CU. Displays a high level of honesty, integrity, and confidentiality while exhibiting a professional demeanor.
• Communicates positively to enhance team cohesion. Takes action to manage and resolve conflict.
• Responds positively to instructions, and procedures, and change.
• Demonstrates a positive attitude and actively works toward solutions.
• Actively participates in team meetings, activities, and/or projects.
• Works harmoniously with others in getting a job done.

• High School diploma or equivalent.

• Ability to count, disburse, accept, record, and balance cash and negotiable items.
• Ability to read, write, speak, and understand English well.
• Experience in sales, cash handling, and customer/member service.
• Good math and business aptitude.
• Experience with computers, 10-key, and general office equipment.
• Perform other related duties as assigned.

Peninsula Credit Union strives to provide excellent benefit options to meet our employees' long and short-term goals. We offer benefit packages to our employees that work 35 or more hours per week including:

• Generous PTO (Paid Time Off)
• 11 Paid Holidays
• Paid Jury Duty Leave
• 401k match up to 50% of 8%
• Mortgage Discounts
• Company Paid Long Term Disability & Life Insurance
• Full Medical, Vision & Dental benefits for the Employee
• Employee Assistance Program (EAP)
• Brand Wear Allowance
• Educational Reimbursement Program
• Flexible Spending Accounts (FSA)

Not applicable

While performing the duties of this job, the employee must be able to stand for long periods of time. Occasional sitting. Must be able to use hands to finger, handle or feel objects or controls; use a standard computer keyboard and ten-key with repetitive wrist and hand motion; reach…