Member Services Representative, YMCA of Jefferson

Company Overview The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits throughout the communities we serve. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities.

Job Description /General function

Member Services Representative staff are responsible for managing all front desk operations. Duties include answering multi-line phone system; greeting members first, by name; checking members in and out in a timely manner; taking cash, check, and credit card payments all while providing exceptional customer service. Multi-tasking skills and attention to detail are required. Basic computer skills are necessary, as well as the ability to type a minimum of 45 wpm.

Responsibilities Ensure that all MSR activities are properly integrated to achieve quality customer service

Effectively communicate member complaints/issues to the MSR Coordinator Present a positive attitude and demeanor toward all members, guests, and staff

Learn and uses members' names

Record messages in a legible and accurate manner and deliver them to the proper person

Maintain a working knowledge of all YMCA programs, events, and policies

Be able to work independently without supervision on occasion

Must have full knowledge and understanding of both opening and closing procedures as well as safety procedures for both medical and environmental emergencies.

Assist with daily operations of the office (i.e. answer phones, take program registrations, membership sign ups, etc.)Assist all departments with various projects when time allows

Work effectively in both a team environments and independently

Be organized, task-oriented with good follow through

Adhere to proper credit card, check-cashing, and cash-handling policies and procedures

Be responsible for daily till out of monies taken for the shift

Read the Communication Binder daily and be responsible for the information therein

Attend mandatory monthly staff meetings and trainings

Maintain cleanliness and neatness of the front desk area Notify the MSR Coordinator when supplies are low and need reordering

Organize and manage lost and found

Required Skills and Experience Strong administrative and computer skills, including Microsoft Office suite, program and operating software, Google suites, and internet applications

Ability to respond to safety and emergency situations

Ability to relate well and communicate effectively with a diverse group of individuals, in all circumstances

Pass and comprehensive background screening

Have a high school diploma or equivalent

Be 18 years of age or older

Have a current CPR and first aid certification or be able to obtain one within 30 days of hire Additional Expectations and Duties Attends staff meetings and trainings as required and complete all online trainings which includes child abuse prevention training within 7 days of hire Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adheres to policies to boundaries with youths

Reports suspicious or inappropriate behaviors and policy violations in accordance with mandated reporting requirements

Responsible for general housekeeping tasks to ensure the workspace is always clean

Submits hours worked accurately on the electronic timecard, within timelines for supervisor approval

Passion for high standards and beliefs in the YMCA mission of youth development, healthy living, and social responsibility

Flexible schedule as needed as on occasion may need to work evenings and/or weekends

Other duties as assigned by supervisor

Working Conditions Environment Office  environment with occasional interruptions

The noise level in the work environment is usually moderate

Evening and/or early morning, and/or weekend hours periodically

Occasional travel required

Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor

Ability to speak…