Customer Service Representative

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest , Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula .

We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsor ships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism :
We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative :
We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect :
We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth :
We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership :
We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

The Customer Service Representative (CSR) delivers exceptional client experience by accurately processing financial transactions, identifying client needs, and recommending appropriate banking products and services. This role supports branch operations through efficient cash handling, adherence to policies and regulatory requirements, and strong day-to-day service execution. Float CSRs will be assigned to work from multiple branch locations based on business needs.

• Deliver a professional, welcoming, and service-focused experience for clients and visitors in every interaction.
• Process deposits, withdrawals, payments, transfers, and other routine teller transactions accurately, efficiently, and in accordance with established policies and procedures.
• Build client relationships by identifying financial needs and making thoughtful referrals for banking products and services that align with client goals.
• Maintain a balanced cash drawer and safeguard negotiable instruments, cash, and other assets in accordance with security and control standards.
• Resolve routine client questions and concerns promptly and elevate more complex issues to the appropriate team member for timely resolution.
• Perform operational duties such as vault transactions, cash ordering, currency and coin shipment, and teller cash distribution as assigned.
• Maintain reliable attendance and punctuality to support branch staffing and service levels.
• Support branch and bank initiatives and perform additional duties as assigned.

• High school diploma or equivalent required.
• Bilingual English/Spanish skills are a plus but not required.
• CSR I
  - Typically requires up to one year of cash handling, retail banking, or customer service experience.
• CSR II
  - Typically requires one to two and a half years of teller or retail banking experience demonstrating strong transaction accuracy, client service, and operational reliability.
• Professional, courteous, and client-focused demeanor.
• Strong listening,…