Adult Services Specialist

This if a full-time position with benefits (based in Port Townsend, Washington).

• Provide coordinated entry and/or direct services to clients experiencing homelessness.
• Deliver holistic, person-centered case management, including housing assessments, life skills development, and crisis intervention.
• Develop individualized service plans with measurable goals and action steps.
• Advocate for clients internally and externally to ensure needs are acknowledged and addressed.
• Travel to meet clients where they are (e.g., schools, public spaces, shelters).
• Facilitate connections to behavioral health, education, employment, and support networks.

• Serve as the first point of contact for individuals and families seeking housing assistance.
• Conduct Coordinated Entry assessments and use HMIS/Olycaps database to enter client data and maintain accurate records.
• Make referrals to internal programs and external housing/service providers.
• Provide diversion, shelter access, and Rapid Rehousing prioritization support.
• Maintain knowledge of Olycap Housing programs, and other agency services.

• Maintain thorough, timely, and accurate case documentation and data entry.
• Attend relevant community meetings, staff trainings, and cross-program collaborations.
• Participate in agency-wide initiatives and support program evaluation efforts.
• Adhere to trauma-informed, culturally responsive, and equity-driven service principles.
• Perform additional duties as assigned.

• Passion for ending homelessness and promoting housing stability.
• Knowledge of homelessness systems, youth development, housing-first models, and Coordinated Entry processes.
• Cultural humility and experience working with individuals from diverse racial, cultural, socio-economic, and experiential backgrounds.
• Strong organizational and communication skills; ability to manage multiple tasks.
• Ability to work collaboratively with a team and independently in the field.
• Crisis management skills and the ability to de-escalate situations calmly and effectively.
• Proficiency with basic computer applications, data systems, and virtual communication platforms.
• Trauma-informed care, motivational interviewing, or harm-reduction training is a plus.

• Preferred:
  Relevant lived experience of homelessness or housing instability.
• OR:
  Bachelor’s degree or relevant work experience in human services, social work, behavioral health, or a related field.
• Must pass background checks and possess a valid driver’s license with reliable transportation.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Social Services case management: 2 years (Preferred)

Ability to Commute:

• Port Townsend, WA 98368 (Required)

Work Location:

In person