SHELTER HOST

The Shelter Host at Bayside Housing & Services is responsible for providing oversight of the shelter and assisting with meals, guest interactions, set-up, and clean-up. This role ensures the health and safety of unhoused adults in need of transitional shelter by adhering to agency rules and regulations and maintaining the cleanliness of the shelter.

Salary Range

$20.00 Per Hour

Shifts

ESSENTIAL FUNCTIONS:

Guest Services:

• Welcome and record attendance for participants; monitor participant movement.
• Screen and intake individuals requesting shelter services.
• Ensure new guests understand program requirements, rules, and regulations.
• Provide assistance and guidance to shelter clients regarding rules and regulations, such as smoke breaks, meals, and cleaning tasks.
• Report infractions and address conflicts among participants, de‑escalating potentially violent situations.

Facility Oversight:

• Oversee clients performing chores, prompting them to clean sleeping areas, take out garbage, and help clean facility restrooms and other areas.
• Monitor participant activities and food distribution.
• Ensure logbook and lock box are secured when not in use.
• Report repair needs and other concerns to the supervisor promptly.
• Monitor grounds to prevent loitering and ensure participants adhere to rules, especially related to unsafe behaviors.
• Enforce shelter rules as mutually agreed upon by guests/clients at intake.

Administrative Duties:

• Enter information into the logbook and privately discuss issues and updates with other shift monitors.
• Complete required training and maintain compliance with health and safety standards.
• Food Handlers card required

Required

Education & Experience:

• High school diploma or GED.
• Prior experience with shelter environments, substance abuse, mental health disorders, or working with individuals in crisis or homeless programs preferred.
• Equivalent combination of education and experience.
• Successful completion of a criminal background check required.

Desired

Qualifications:

• Training in First Aid, Mental Health First Aid, Trauma‑Informed Care, Managing Difficult Clients, and De‑escalation.
• Familiarity with referral resources and confidentiality protocols.
• Strong written and verbal communication skills.
• Access to transportation and flexibility.
• Must live in Jefferson County or make plans to move to Jefferson County.
• Access to a reliable vehicle that can travel in various weather conditions.
• Experience with data entry and maintenance in HMIS:
  Homeless Management Information System.
• Strong attendance and punctuality.
• Commitment to safety and security procedures.
• Ability to work effectively as part of a team. Excellent oral and written communication skills.

Physical Activities and Requirements:

• Regularly required to use hands, reach with arms, and communicate effectively.
• Frequently required to stand, walk, sit, climb, balance, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 25 pounds.

Working Conditions:

• Indoor work environment with moderate noise levels.
• May be exposed to infection, germs, contagious diseases, blood, body fluids, or potentially contaminated materials.
• PPE (Personal Protective Equipment) will be provided/available.
• Weekend and overnight shifts required.
• Availability for on‑call duties as required.

At Bayside, our mission is to strengthen our community through housing, advocacy, and human services supporting social and economic independence. We believe that housing alone isn't enough—true stability comes from a complete ecosystem of care. From our emergency shelter to our tiny home "healing villages," we meet our neighbors where they are, providing safe shelter, hot meals, trauma‑informed case management, and healthcare.