Deputy Clerk III

Deputy Clerk III

The Deputy Clerk III provides judicial support for all three judicial branches and the court commissioner by processing all documents, mail, faxes, and proposed orders for each of these court sections. The Deputy Clerk III is the back-up position when the Deputy Clerk IV is unavailable due to paid time off by clerking court calendars and providing court management to each court official.

This position is the gatekeeper to the Courts by providing customer service over the main phone line for the office. This position receives the frequently hostile customers with complaints over the phone in regard to their cases, reviews the case with the customer and tries to resolve the customer's complaint by offering solutions to the issue s position is responsible for the jury management.

Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned.

• 45% Case Management:
  Processes all new electronic case filings for:
  Family, Paternity, Large Claims, Small Claims, Criminal Traffic, Criminal Misdemeanor, Criminal Felony, Termination of Parental Rights, Adoptions, Juvenile Delinquent;
  Juvenile in Need of Protection:
• 15% Jury Management:
  Establishes annual jury array from list generated by CCAP. Creates monthly jury pools and mails jury questionnaires to all potential jurors to complete to determine qualifications to be a juror.
• 15% Court Management Services:
  Presides over initial small claims court appearances; calls cases, resets contested matters and renders default judgments as appropriate.
• 15% Customer Service:
  This position is responsible for the main phone line which consists of 6 lines. Answers phone for 9 hours each day. The phone calls range from short phone contact with easy assistance to very long contact and complicated issues. The phone calls also range from pleasant to very hostile and angry customers.
• 10% Other:
  Reviews and assists in updating policy and procedures pertaining to the Court Division, providing suggested changes to management.

Minimum Education Qualifications Education and/or Experience Requirements :

• Associate degree in Business Law preferred or combination of legal experience/education.
• Minimum of one to three years clerical experience, preferably in a legal or judicial office. Any equivalent of experience and post-secondary education, which provides the required skills abilities and knowledge will also be considered.
• Successful completion of a criminal background investigation is required for employment.

Licenses, Certifications, and Other Requirements:

• Sworn Deputy – employee must meet Supreme Court Rules for judicial standards and ethics requirements.
• Mandatory annual in-service department training.
• Ongoing CCAP Training – software updates/changes.
• Must have proven competency in Deputy Clerk II duties before eligible for promotion to Deputy Clerk III.

Minimum Knowledge, Skills, and Abilities Qualifications In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential. DCIII must have the ability to:

• Recognize and diffuse escalating, difficult behaviors; and work cooperatively with others.
• Acquire and analyze information from various sources, pay attention to detail, and make decisions.
• Remain neutral; stay focused and not be easily distracted; maintain confidentiality.
• Assess need for and adapt to change; participate in and learn from educational opportunities.
• Work independently with minimal supervision and to function effectively as a team.
• Manage multiple tasks and priorities and adhere to strict deadlines; accuracy and attention to detail.
• Perform moderately difficult bookkeeping, financial management and record keeping responsibilities.
• Back-up the DCIV by performing their court clerking duties when providing coverage due to PTO or leave of absence, as well as being able to provide/complete any assigned duties by the court official in their absence. The DC3 does not need to know all specific details of the DCIV job duties but know where the tools are to utilize and assist when backing up these positions.
• Be aware not only of Model Recordkeeping and Local Rules but have full understanding of each court official's own policies and procedures on the next steps when processing documents, orders, and scheduled activities.

Physical Requirements

• Prolonged periods of sitting in a courtroom
• Repetitive hand movement consistent with working on a computer.
• Must be able to lift up to 25 pounds at times.

Work Environment

• Work environment is fast-paced and can be stressful with varied challenges arising at any time while also dealing with agitated/hostile customers.
• Exposed to repetitive secondary trauma such as; child abuse, child neglect, spousal…