Dispatcher, Customer Service​/HelpDesk

Sheriff's Office Dispatcher

Ozaukee County Sheriff's Office

Full-Time (40 hours per week) Shift Assignment:
This vacancy is for 2nd or 3rd shift and follows a rotating schedule of 5 days on/2 days off, then 4 days on/2 days off, including weekends and holidays.

Starting Rate of Pay 2025: $25.91 - $33.10 based on experience with an excellent benefit package and WI Retirement System

Lateral Transfers Accepted

The Ozaukee County Sheriff's Office, an equal opportunity employer, is accepting applications for Dispatcher. A Dispatcher's primary responsibility is to receive and transmit reliable information to facilitate communications for law enforcement, fire and EMS personnel 24/7 during emergency and non-emergency operations; and make inquiry with local, State and Federal data resources, record a variety of data and other duties as assigned.

Dispatchers are often the first point of contact for people in desperate need of help. Candidates need to work well under stress, must remain calm and keep their wits about them, and make sense of what the caller is dealing with so they can provide the exact emergency services needed.

Communicates with police/fire/EMS staff via radio. Communicates with the public via phone in both emergency and non-emergency capacity. Assesses information and routes as needed. Exposed to hostile, volatile situations via the telephone. First point of contact for people in need of assistance. Multi-tasks phone calls and radio transmissions simultaneously in order to send the appropriate assistance to the caller in an appropriate amount of time.

Processes requests for an ambulance while following EMD protocols. On-going reviews and trainings in EMD protocols, rules, and axioms. Assists in giving life-saving directions to civilians over the phone. Performs inquires with local, state, and federal data bases. Enters, updates, and cancels files regarding wanted persons, missing persons, stolen property, and restraining orders. Processes teletype messages and respond or route accordingly.

Provides support services to all divisions within the Sheriff's Office as needed to include processing requests for criminal history records, name/address/call history, researching suspect information. Enters pertinent information provided by the caller and officer into the Records Management System.

• General high school diploma or GED.
• Previous experience in dispatching, law enforcement, fire, or EMS operations preferred but not required.

• Valid driver's license

• Frequent periods of sitting while using a computer.
• Infrequent periods of lifting up to 25 pounds.

• Work is performed indoors in an office environment.
• May occasionally deal with irritated, agitated, hostile or violent individuals.

Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer.

Candidates will be required to participate in a situation based computer exam / Criticall. Successful candidates will continue on to interviews. Candidates must be of good character as determined by an extensive pre-employment investigation and are required to pass physical and psychological examination and drug screening.

Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.

Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws.