System EVS & Transport Dispatch- Portage Rd Office 3rd Shift

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BHG Bronson Healthcare Group, 6901 Portage Road

System EVS & Transport Dispatch – Portage Rd Office – Full Time, 3rd Shift

Under general supervision and according to established policies and procedures, provides dispatch services to staff and managers of the System Environmental Services and Patient Transport departments. Communicates and collaborates with site‑specific EVS and Patient Transport leadership team, as well as the System Capacity Management Team. Organizes and maintains the Epic EVS & Patient Transport command center and ensures proper patient throughput is achieved.

Keeps constant communication with house managers, charge nurses, testing departments, and unit clerks to track room and patient priority. Uses critical thinking to dispatch department resources to high‑priority areas of the hospital. Runs Epic productivity and quality reports daily, monthly, and yearly. Collects and reports throughput data to EVS and the Patient Transport leadership and Capacity Command Center team.

• Work with Bronson Capacity Command Center (CCC) team members and leaders regarding clinical priorities and synchronization based on system needs.
• Collaborate with CCC operations and acute care leadership to identify process improvement strategies, reduce patient length of stay (LOS), trend delays, support quality initiatives and enhance patient safety.

• High school diploma or GED and 1‑2 years of general healthcare experience required. EVS and/or Patient Transport experience strongly preferred. Additional training is provided on the job.
• Must be proficient with multiple standard business software on a personal computer (e.g., Microsoft applications, staffing, payroll, and supply applications). Epic experience preferred. Additional training is provided on the job.
• Must be dependable and reliable.
• Must maintain staff and patient confidentiality.
• Must communicate effectively by phone, face‑to‑face, and in writing.
• Ensure patient throughput efficiency for Environmental Services and Patient Transport by utilizing EPIC and site‑specific resources.
• Prioritize labor to critical duties/areas.
• Run Epic Productivity and Turnaround time reports for Environmental Services and Patient Transport.
• Collaborate with other department members of the System Throughput Team.
• Communicate with site‑specific Environmental Services and Patient Transport leadership teams and support staff.
• Delegate tasks to the proper individual(s).
• Work with the EPIC team to develop and evolve productivity reports.
• Other duties may be assigned.
• The job includes physical demands such as walking, standing, stooping, bending, sitting, and lifting light weight objects.
• Work can be mentally and visually tiring for more than 90% of the work time.

12 Hour Night Shift

Full time

36

1515 Capacity Management (BHG)