Corporate Accounts Administrator

Corporate Location
9031 Shaver Rd
Portage, MI 49024, USA

Midwest Fastener Corp. is seeking a Corporate Account Administrator who will be responsible for managing customer data, serving as a main point of contact for the Strategic Account team to help build and maintain strong relationships and ensuring customer satisfaction. The role requires strong communication, strategic thinking, and analytical skills.

Responsibilities and Duties

• Manage administrative properties of strategic accounts, including maintaining accurate records, preparing progress reports, and tracking key account metrics.
• Serve as the lead for resolving client issues, concerns, and escalations, often working with internal teams to find solutions on the corporate account level.
• Collect, enter, and manage all customer required data within company and customer databases, including Internet, Intranet, Design XP, and other platforms.
• Organize, set up, and maintain customer POGs (Planograms) using Design XP.
• Collaborate with Managers, Sales, and Marketing to support new product and program releases.
• Assist in developing customer presentation materials and maintaining competitive product information.
• Support customer trade shows, test store setups, and display installations and removals (travel may be required).
• Cross-functional team leadership with sales, marketing, and logistics, to ensure the successful delivery of products or services and meet client objectives.
• Customer project management; including but not limited to setting up new customer accounts, working with larger customer chains on new store set ups, builds, pricing and labels.
• Maintaining and updating customer pricing records, files; including but not limited to retail price label management, customer cost management, customer cross references.
• Help to create, define and document internal processes and procedures related to both general and specific customer needs.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related field, or 1-2 years of experience in sales, marketing, or the hardware industry.
• Strong data entry, record-keeping, and organizational skills.
• Experience with inventory software, order processing systems, and CRM databases preferred.
• Proficiency in Microsoft Office Suite, including Word, and PowerPoint.
• Proficiency in Excel is required, including the ability to create complex spreadsheets, utilize advanced formulas like VLOOKUP and pivot tables, and analyze data.

Where:
Kalamazoo Location

Hours:

8:00am - 4:30pm

All qualified applicants will receive consideration for employment without regard to any characteristics or status protected by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.