Customer Support Supervisor - Hybrid

This is a hybrid role located in Portage, MI. This role requires a hybrid schedule in office Monday-Wednesday.

• Lead team performance across quality, customer experience, order management, employee engagement, and product lifecycle initiatives.
• Manage team operations, including scheduling, timekeeping, performance reviews, coaching, and policy compliance.
• Foster a culture of teamwork, accountability, development, and employee engagement.
• Support recruiting, hiring, onboarding, and retention of temporary and permanent employees.
• Ensure team members are trained and compliant with all standard work instructions and processes.
• Drive achievement of key performance metrics, including customer experience, service levels, productivity, response times, and budget goals.
• Maintain training, documentation, audit, and continuous improvement standards.
• Lead and participate in process improvement and organizational projects.
• Partner cross-functionally with Sales, Sales Operations, Marketing, Quality, and Regulatory teams to resolve issues and improve outcomes.
• Deliver best-in-class customer service, product support, and operational excellence.

• Bachelor’s degree or High School Diploma plus 6 years of customer support experience required in lieu of Bachelors degree.
• 2 years of proven people leadership experience.
• 2+ years of work experience.

• SAP, JDE, CPQ, Service Max and Sales Force experience preferred

$64,400 - $94,400 USD Annual

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.