Sales Operations Specialist

Sales Operations Coordinator

Required

Education:

High School Diploma or equivalency

Preferred Education:

Bachelors degree Required

Skills & Experience:

Customer service and customer relationship management Sales support and account management Order entry, processing, and order management Researching and resolving order, pricing, delivery, and account issues Customer communication and follow-up Customer claims and complaint resolution Process improvement and operational support Cross-functional collaboration with internal teams Time management and multitasking in a high-volume environment

Required Qualifications:

Minimum of 2 years of experience in customer service, sales support, account management, operations, or a related field Strong organizational and time management skills Excellent attention to detail Outstanding written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Strong problem-solving and critical-thinking skills Customer-focused with a commitment to delivering exceptional service Proficient in Microsoft Office applications Ability to quickly learn new systems and processes Self-motivated and able to work independently Adaptable, accountable, and eager to learn Team-oriented with the ability to collaborate across departments Strong partnership and relationship-building skills with sales teams Required Technical

Skills:

Microsoft Office Suite (Excel, Outlook, Word)

Preferred Qualifications:

More than 2 years of experience supporting customers, sales teams, or business operations Experience using SAP, Salesforce, and/or JD Edwards Experience working across multiple business systems Experience supporting sales representatives and account teams High-volume order processing experience Ability to identify opportunities for process improvements and operational efficiencies

Position Summary:

We are seeking a highly organized and customer-focused Sales Operations Coordinator to support assigned sales territories by serving as the primary operational partner for sales representatives. This role is responsible for processing customer orders, resolving order and account issues, coordinating with multiple internal departments, and ensuring an exceptional customer experience while maintaining operational accuracy and efficiency. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and excels at building strong relationships with both customers and internal business partners.

Sales Operations Coordinator

Key Responsibilities:

Process customer orders accurately and in a timely manner Serve as a primary point of contact for sales representatives and customers Research and resolve order, pricing, delivery, and account issues Coordinate with Operations, Contracts, Finance, Logistics, Customer Service, and Technical Support to resolve customer requests Maintain accurate customer and order information across multiple systems Provide proactive updates and follow through until issues are fully resolved Ensure compliance with established policies and procedures Build and maintain positive customer relationships Resolve customer claims and complaints professionally Identify opportunities to improve processes and enhance the customer experience Analyze customer feedback and survey results to help develop continuous improvement initiatives Work Environment:
Hybrid schedule after training Monday–Wednesday:
Onsite Thursday–Friday:
Remote First 6 weeks of training are fully onsite Flexible schedule based on business needs Occasional overtime may be required to support business demands