Client Services Specialist

Client Services Specialist Jeannie Cleaning | Part/Full-Time/On-site | Monday–Friday We do more than clean homes... We Make Lives Better! We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Position Details

Title:

Client Services Specialist

Reports to:

Director of Operations

Hours:

Part Time with potential for Full Time within 6 months, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business

Earning Potential: $20 hour + performance bonus (negotiable based on experience)
Portage, MI In office role and must live within 30 minutes of the office

Start Date Aug 1, 2026 - Aug 31, 2026 Core Responsibilities Client Communication Answer phone calls live and respond to emails within 24 business hours

Communicate professionally and warmly via phone, email, and text Build lasting relationships with clients through consistent, warm, professional communication

Proactively reach out to clients to ensure satisfaction and address concerns

Turn every interaction into a positive, memorable experience

Daily Schedule Management Support Support for managing and optimizing daily cleaning schedules as needed

Adopt and utilize our software to monitor bookings, adjustments, and team assignments

Communicate schedule changes clearly and promptly with clients and staff

Reporting & Operations Flexible and available to support opening or closing the office as needed

Assist with other office duties as needed Our Ideal Candidate - GWC:
Gets It, Wants It, Has the Capacity We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.

Character & Values Warm, friendly, and professional. Smiles easily and genuinely

Cares deeply about helping others; understands listening and problem-solving

Wants to make a real difference in clients' lives and in our community

Trustworthy, honest, and reliable in all interactions

Skills & Strengths Excellent verbal and written communication skills

Strong problem-solving ability. Stays calm, resourceful, and solution-focused

Highly organized and self-motivated with the ability to manage multiple priorities

Knowledgeable and comfortable with technology

Loves to learn new things and is eager to grow with the company

Work Style Team player who thrives in a collaborative, positive environment

Enjoys customer service and support as a core part of the role Ready to grow with us and sees this as a career, not just a job

Minimum Qualifications Must speak English
21 years of age or older2 years of customer service experience

Excellent computer skills:
Email, texting, Google Workspace applications, Chrome Browser Professional communication

Excellent problem-solving skills Why Join Jeannie Cleaning?

At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose. Competitive Pay Benefits Package - Health, Vision, Dental, and Life Insurance available (full-time employees)
Positive, Drama-Free Culture - a workplace where kindness and respect guide everything

No Nights, No Weekends - a schedule that supports your life Growth & Advancement - we invest in your personal and professional development

Community Impact - be part of something bigger through charity work and local events

Apply Today and Help Us Make Lives Better!

Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test.