Digital Commerce Manager

Digital Commerce Manager page is loaded## Digital Commerce Manager locations:
Portage, MItime type:
Full time posted on:
Posted Todayjob requisition :
R-100459
** About The Kendall Group
** The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years.

At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role

Summary:

Reporting to the Director of Marketing, the Digital Commerce Manager is a key member of the Marketing team. The Manager of Digital Commerce is responsible for shaping and delivering differentiated digital customer experience across Kendall’s e-commerce platforms, Punch Out, other electronic business channels. This role is deeply customer oriented, partnering closely with the Sales organization to understand customer workflows, buying behaviors, adoption barriers, and opportunities for growth.

Working in tandem with the Digital Commerce Solutions Architect, this role translates customer and sales needs and leads the team to develop them into digital experiences, enhancements, and capabilities that make it easier for customers to do business with Kendall.
** Exciting work you will do:
** The essential duties and responsibilities of the Manager of Digital Commerce will consist of, but are not limited to, the following:
* As a leader, model the following behaviors with your team:  + Provide leadership, direction, growth, and mentoring  + Adhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose-Driven Progress  + Invest in self-growth through participating in continuous improvement, learning, and development
* ** Customer Engagement & Sales Partnership**  + Serve as the primary advocate for the customer’s digital experience, ensuring our online channels align with customer workflows, expectations, and buying needs.  + Build strong working relationships with Sales Leadership, Account Managers, Category Managers, and Business Development teams to understand customer challenges, identify opportunities for digital adoption, and support customer‐specific requirements.  + Participate in key customer conversations, onsite visits, and sales meetings to gather insights, promote digital capabilities, and identify solutions that improve ease of doing business.  

+ Partner with the Solutions Architect to translate customer requirements into digital commerce enhancements, integrations, and features.
* ** Driving Digital Adoption & Customer Value**  + Develop and execute increased customer engagement, adoption, and satisfaction strategies across ecommerce, Punch Out, EDI, cXML, VMI, and mobile experiences.  + Map customer journeys and buying behaviors to identify gaps and friction points; lead initiatives to improve usability, navigation, search, and workflow alignment.  + Lead the creation of training, demos, playbooks, and communication materials that empower sales teams to confidently promote digital tools to customers.
* ** Merchandising, Marketing, and Buyer Experience**  + Partner with Sales, Category Managers, and Marketing to promote key products, categories, manufacturers, and industry initiatives through digital channels.  + Support new product introductions and sales campaigns with enhanced online merchandising, content strategies, buyer journeys, and product data optimization.  + Oversee product data quality, associations, and digital…