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Senior Help Desk Technician - Escalation & Training Lead
Job in
Portage, Kalamazoo County, Michigan, 49002, USA
Listed on 2026-07-25
Listing for:
Midwest Fastener Corporation
Apprenticeship/Internship
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Midwest Fastener Corporation is seeking a Help Desk Technician IV to serve as the top escalation point for complex IT issues. The role focuses on deep-dive troubleshooting, trend analysis, and preventative solutions to enhance efficiency.
You will train users and junior staff while maintaining thorough documentation. The position requires strong technical leadership, collaboration with vendors, and ongoing process improvements to minimize recurring problems.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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