Team Captain Endzone & Loyalty

Overview

At DICK’S Sporting Goods, we believe in the power of sport to change lives. As a Team Captain – Endzone & Loyalty, you will lead athlete experiences in our stores, coaching teammates and driving engagement in loyalty programs.

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs such as customer loyalty program participation, warranty sales, and private‑label credit card enrollment.
• Contribute to the development of 30‑60‑90 day plans to support business priorities for assigned department(s) and help establish working plans related to operational initiatives, staffing, hiring needs, merchandising sets, and budgets.
• Execute plans and make adjustments as needed throughout the plan duration using independent judgment and analysis of plan effectiveness.
• Act as Head Coach and perform general store oversight, including opening and closing procedures, front‑end and cash office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workload based on skill levels to maximize efficiencies, and monitor progress against plans, pivoting as needed to ensure uninterrupted operations and athlete support.
• Build and lead a strong, effective team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining appropriate direct reports.
• Ensure all teammates are properly trained and receive coaching, feedback, development, recognition, and motivation throughout their lifecycle, and manage performance through annual reviews and promotional recommendations.
• Create a store environment where athletes and teammates are welcomed and treated with respect, and enforce established safety, loss‑prevention, and standard operating procedures.

• High School Diploma or equivalent.
• 1–3 years of experience.
• Previous retail/customer‑facing experience required.
• Previous people‑leadership experience preferred.