Outside Sales​/Account Manager

Job Overview

The Account Managerrolesupports  thebranchbymeetingand exceeding current territory revenue targets and generating new business.

This rolehasin-depth product knowledge andunderstandsbest practices ofexcellentcustomer service.

This roleis responsible for maximizing results by building,establishing and maintaining customer relationships to grow sales, gross profitmarginand overall profitability.

This position is around $65,000 annually + $10,000 in commission annually.

• Maximize sales and gross profit within a defined territory andensuresales goals are met.

• Acquire new customers andestablishnew accounts.

• Measure key performance indicators (KPIs) and sales metrics regularly.

• Utilize upselling and cross selling techniques for current customer base.

• Identifyopportunitiesofcustomer’sfuture needs to drive sales.

• Leveragesales force automation tools toidentifyopportunities within accounts.

• Continually grow technical, product, and application knowledge of parts essential to the heavy-duty vehicle aftermarket and keep current on new products and product updatestoanswer customer questions.

• Suggest sale of related parts when identical replacements are not available.

• Stay observant of current sales trends between accounts toleveragesales opportunities in the future.

• Advise customers and answer questions about products, prices, availability, and product features.

• Engage inconsistent and clear communication with customers both in-person and electronically(phone and email) tomaintainand grow customer accounts.

• Createtimelyandaccuratesales quotes and proposalstocustomers.

• Engagein feedback from customers todetermineimmediate and long-term needs.

• Handle customer complaints, provide appropriate solution sand alternatives within the time limits; follow up to ensure resolution.

• Manage orderswithin the enterprise resource planning (ERP) system including placing orders, billing, tracking shipments,etc.

• Monitor andmaintaincustomer data in the customer relationship management (CRM) system.

• Support the branch with miscellaneous needs to ensure customersatisfactionsuch as delivering part.

• High School Diploma (or GED) required.

• Associate’sor Bachelor’sdegreein Sales, Marketing,and/or Business,
  OR
  3-5years ofsales,customer service, heavy-duty truck and trailer equipment sales, automotive parts sales or related industry experience required.

• Proficient in Microsoft Office Suiteproductswithabilityto conduct basic database tasks in Excel.

• Experience with anERPsystem, CRMsystemand/or sales force automation tools preferred.

• Excellent verbal and writtencommunicationskills.

• Proven ability to make andmaintainsales and customer accounts.

• Ability to providepersonableand professional customer service.

• Strong analytical,criticalthinkingand time management skills.

• Strongactive listening and strategic influencing skills.

• Demonstrated ability to build strong relationships with all levels of internal and external personnel.

• Ability to stay adaptable to changing environments and tasks.

• Motivated, get-it-done mentality and willingness to learn.

• Must be able to lift/carry
  100 lbs.on deliveries.

• Travel required:
  
  75-90% daily – reliable transportation needed.

• Prolonged periods of sitting at a desk and working on a computer as well as driving on the road.

• Medical insurance (three plan offerings to fit your needs)

• Participate in HTI’s Wellness Discount to save on monthlymedicalcontributions

• Free virtual medical andbehavioralhealthcare throughTeladoc

• Dental and vision insurance

• Safe Harbor 401k plan with company match

• Company-paid life and long-term disability insurance

• Industry-standardpaid-time-off and paid holidays

• Parental and bereavement leave

• Employee Assistance Program

• Rewards and recognition program

Hinton Transportation Investments (HTI) was founded in 1972 by the Hinton Family with the purpose of delivering the hardest heavy-duty solutions,together.

We area
leader inthe heavy-duty transportation industry
with over 35+locations in North America.

HTIhas grown over the years through itsfivedivisions:
New Life Transport Parts Center, Road Equipment Parts…