CSR Supervisor - Community Bank of Portage
Listed on 2026-09-18
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Finance & Banking
Banking & Finance, Banking Operations, Bank Customer Service
- Location 2930 New Pinery Road,P O Box 292,Portage, WI, 53901,United States
- Employee Type Regular Full Time
Description
Are you a customer-focused banking professional who enjoys leading a team, building relationships, and helping customers feel confident in their financial decisions? Our community bank is looking for a CSR Supervisor at our Portage location to help lead daily teller operations, support branch staff, and ensure every customer receives friendly, accurate, and efficient service.
What You'll Do- Supervise, coach, and support teller staff to provide excellent customer service and accurate transaction processing.
- Oversee daily teller line operations, including cash handling, balancing, vault responsibilities, and adherence to bank procedures.
- Assist customers with deposits, withdrawals, account inquiries, and other routine banking needs.
- Help train new and existing team members on teller procedures, customer service expectations, and operational standards.
- Partner with branch leadership to support branch goals, identify customer needs, and promote a positive team environment.
- Previous teller or retail banking experience required; supervisory or lead experience preferred.
- Strong customer service, communication, and problem-solving skills.
- Ability to lead by example, support team development, and maintain a positive branch environment.
- Comfort working with banking systems and standard office technology.
- Knowledge of bank policies, procedures, security practices, and compliance expectations preferred.
- High school diploma or equivalent required; additional banking, leadership, or financial services training is a plus.
We're committed to building long-term careers and relationships. You'll enjoy competitive pay, comprehensive benefits—including medical, dental, vision, 401(k) with company match-paid holidays, PTO, and opportunities for growth. Become part of a team that values your expertise and invests in your future.
Bank of Wisconsin Dells is an Equal Opportunity Employer.
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