Operations Quality Manager

Overview

WHY DO WE NEED YOU? This role is the Portage site’s primary leader for operations quality and continuous improvement, responsible for ensuring day-to-day manufacturing quality performance, resolving customer and production quality issues, and driving sustained improvements in product and process reliability.

The role owns execution of core quality outcomes at the site, including CAPA effectiveness, deviation and nonconformance management, complaint resolution, and investigation rigor. A central focus is strengthening right-first-time performance through disciplined root cause analysis and data-driven problem solving, while improving cross-functional execution between Operations, Engineering, and Supply Chain. It also serves as the key quality interface for customers and escalations at Portage and the shared sites supporting Medical tubing, ensuring clear communication and timely resolution of issues that impact product quality or customer experience.

In parallel, it leads and embeds continuous improvement efforts across Portage and our medical tubing sites to reduce variability, improve KPIs, and build more robust and scalable operating processes. Beyond operational execution, the role develops quality talent, strengthens quality ownership across the Medical Business, and builds a culture where quality is integrated into daily decision-making rather than treated as a standalone function.

• Lead operations quality and continuous improvement at the Portage site, ensuring day-to-day manufacturing quality performance.
• Resolve customer and production quality issues and drive sustained improvements in product and process reliability.
• Own execution of core quality outcomes: CAPA effectiveness, deviation/nonconformance management, complaint resolution, and rigorous investigations.
• Strengthen right-first-time performance through disciplined root cause analysis and data-driven problem solving.
• Improve cross-functional execution between Operations, Engineering, and Supply Chain.
• Serve as the primary quality interface for customers and escalations, ensuring clear communication and timely issue resolution.
• Lead and embed continuous improvement across Portage and medical tubing sites to reduce variability and improve KPIs.
• Develop quality talent and cultivate a culture where quality is integrated into daily decision-making.

• 7+ years experience with Quality Operations leadership with direct accountability for day-to-day quality performance.
• 7+ years progressive experience in Quality, Manufacturing, or Operational Excellence within a regulated manufacturing environment.
• 5+ years direct experience with people leadership, including coaching, performance management, and talent development for hourly and exempt employees.
• 5+ years experience managing people and other leaders.
• 2+ years experience supporting or leading multi-site or shared-site quality oversight.
• Bachelor’s Degree in Engineering or Science/Technical field, or related BA/BS may be considered if fundamental math and science coursework is completed.

Saint-Gobain’s innovations touch almost every major industry around the world. Within its Life Sciences division, teams solve critical problems for customers delivering life-saving medical devices, essential medications, and connected applications. Saint-Gobain is a global leader in high-performance polymer products, focused on improving lives through quality and reliability.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable laws. Applicants for roles based in Washington state or remote roles worked from Washington state are encouraged to direct concerns regarding pay transparency laws to the SGNA HR Compliance team at SGNA_H

Benefits include health and wellbeing options, medical, prescription drug, vision and dental insurance, HSA/FSAs, wellness programs, Employee Assistance Program, Paid Time Off and Parental Leave, retirement options, life insurance, disability coverage, voluntary benefits, and discounts and programs to support work-life balance.