Operations Quality Manager

WHY DO WE NEED YOU?

This role is the Portage site’s primary leader for operations quality and continuous improvement, responsible for ensuring day-to-day manufacturing quality performance, resolving customer and production quality issues, and driving sustained improvements in product and process reliability. The role owns execution of core quality outcomes at the site, including CAPA effectiveness, deviation and nonconformance management, complaint resolution, and investigation rigor. A central focus is strengthening right-first-time performance through disciplined root cause analysis and data-driven problem solving, while improving cross-functional execution between Operations, Engineering, and Supply Chain.

The role also serves as the key quality interface for customers and escalations in Portage and the shared sites supporting Medical tubing, ensuring clear communication and timely resolution of issues that impact product quality or customer experience. In parallel, it leads and embeds continuous improvement efforts across Portage and our medical tubing sites to reduce variability, improve KPIs, and build more robust and scalable operating processes.

Beyond operational execution, the role develops quality talent, strengthens quality ownership across the Medical Business, and builds a culture where quality is integrated into daily decision-making rather than treated as a standalone function.

• 7 + years experience with Quality Operations leadership role with direct accountability for day to day quality performance.
• 7 + years progressive experience with in Quality, Manufacturing, or Operational Excellence within a regulated manufacturing environment.
• 5 + years direct experience with direct people leadership, including coaching, performance management, and talent development for hourly and exempt employee levels
• 5 + years experience managing people and other leaders
• 2 + years experience supporting or leading multi site or shared site quality oversight.
• Bachelor Degree in Engineering or Science/Technical related field or other BA/BS program may be considered if the applicant has successfully completed fundamental math and science coursework.

Saint-Gobain’s innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the front lines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world’s leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life’s critical moments.

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.

With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.

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