Telecommunicator and Records Technician

Position Overview

Position Summary:
Under the direct supervision of the Public Safety Support Specialist and the general oversight of the Chief of Police / Director of Public Safety (Chief of Police), serve as a telecommunicator and records technician for the ENMU Department of Public Safety. This position encompasses several roles and responsibilities that would normally be divided between divisions (i.e., records division and dispatch) in a traditional public safety organization (i.e., police department).

This telecommunicator and records technician will collect, organize, maintain, store, and distribute (where authorized and applicable) physical and digital records for the department while ensuring information is accurate, secure, and accessible to authorized users. The position will require certified use of the department's telecommunications systems over Federal Communications Commission (FCC) licensed channels during regular business hours, as scheduled, and during assigned special events.

The position also plays a critical role in administrative responsibilities related to emergency notifications and communication during critical incidents and will have access to both surveillance and access control technologies.

Work involves considerable contact with the public both in adversarial and non-adversarial situations. This position requires a minimum of forty hours per week and consistency in operations. Work will include overtime related to weekends, holidays, special events, and/or call-outs.

Duties and Responsibilities:

• Serves as a direct report to the Public Safety Support Specialist
• Operation and maintenance of telephones, radios, computers, and communications equipment associated with public safety communications
• Operation of several records management systems through multi-faceted and systematic processes
• Provides digital fingerprinting services.
• Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures
• Work special events on an as-needed basis. Special events include, but are not limited to, athletic events, commencement, and student activities
• Classified as a Campus Security Authority (CSA) with mandatory reporting requirements as outlined in the Clery Act
• Maintain active, working knowledge of departmental rules, policies, procedures, and developments in the law that apply to the position
• Keep the Public Safety Support Specialist promptly briefed on policy matters, potential liability issues, and issues that could both negatively or positively impact the department or educational institution
• Adhere to all lawful directives received from the Public Safety Support Specialist or Chief of Police
• Analyze complex public safety problems and situations and adopt quick, effective, and reasonable courses of action
• Assure visitors are greeted and directed, and when appropriate, resolve routine problems and answer inquiries concerning activities and operation of the department
• Monitor the acceptance, screening, and routing of telephone calls, and maintain a log of records of calls as required
• Handle the public courteously and professionally to establish and maintain satisfactory public relations
• Ensure proper handling and storage of confidential and/or sensitive records.
• Regular and predictable attendance is required
• Perform any other duties as assigned by the Public Safety Support Specialist or Chief of Police
• Regular and predictable attendance is required
• Perform other duties as assigned

Minimum

Job Requirements:

• The applicant must possess the following minimum job requirements
• Must have one (1) year of experience related to data entry, records management, and/or telecommunications (dispatcher)
• Must successfully complete an in-depth pre-employment screening and background investigation (Alternative sources will be utilized)
• Must be absent of adverse and/or substantiated disciplinary action by the New Mexico Law Enforcement Academy Board
• Must be able to successfully complete the State of New Mexico Telecommunicator Academy within one year of employment
• Must hold and maintain a valid and current New Mexico driver's license or must be able to obtain a New Mexico driver's license within 30 days of employment
• Must be able to pass rigid drug screening requirements

Bona Fide Occupational Qualifications (29-7C-3 NMSA 1978):

• Must be a citizen or legal resident of the United States
• Must be at least 18 years of age
• Must hold a high school diploma or high school…