Dispatch - Dispatcher - Portales

Posted Thursday, December 18, 2025 at 7:00 AM

The Dispatcher schedules drivers, assigns routes and resources such as vehicles and equipment, to efficiently manage traffic in operations. This position is responsible for internal and external customer communications, TMW entry and audit functions.

• Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
• Anticipates weather complications along routes and at the drivers destinations; communicates delays and route changes as necessary.
• Monitors drivers working hours to ensure compliance with federal and state laws and regulations
• Maintains phone contact with drivers and customers
• Answer the phone in a professional manner
• Communicates to drivers load estimated time of completion
• Correctly, accurately and timely enters load information into transportation management software (TMW) and sends trips to drivers over Peoplenet when applicable
• Ensures customer destination assignments are met, communicates variance
• Create and correctly communicate daily reports at shift change and to management
• Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally
• Ensures drivers are following load assignments to local destinations
• Repairs error listing in TMW for billing and payroll and communicates corrections to respective departments
• Reports producer and customer inquiries promptly to management
• Other related duties as assigned

• High School Diploma or equivalent
• Valid Driver’s license in state of residency with acceptable driving record
• Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
• Proficient in basic computer skills, Microsoft Office suite and Google Workspace
• Communicate effectively and professionally with all levels of internal and external staff
• Manage multiple tasks independently to meet deadlines
• Ability to adapt to changing schedules and priorities
• Ability to work any schedule including nights, weekends, and holidays
• Strong attention to detail and problem-solving skills

• Knowledge of DOT, FMCSA regulations or the transportation industry
• Entry level knowledge of TMW software

This is a night time position, competitive compensation package including but not limited to: medical, dental, vision, and 401(k).

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.

The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.

Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.