Care Manager

Care Manager (620) (Healthcare)

Porterville, CA

Kings View is a nonprofit leader in providing behavioral health services to the underserved community and is currently seeking Care Managers to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

• Interact directly with Members and/or family, Authorized Representatives (ARs), caretakers, and/or other authorized support persons as appropriate.
• Engage with a multi-disciplinary care team to identify gaps in Members' care and ensure appropriate input is obtained to effectively coordinate all primary, behavioral, developmental, oral health, LTSS, CSs and other services that address social determinants of health (SDOH), regardless of setting.
• Conduct outreach, education, coordination, health promotion, assessment, care management, plan development, and engagement targeting the most vulnerable persons in the community with a focus on helping people obtain whole person wellness and recovery.
• Coordinate care with healthcare and social service professionals to ensure delivery of resources that will assist members with funding, medical care, Veterans benefits, SSI, mental health, and other needs.
• Ensure seamless experience for the member and avoid duplication of services.
• Oversee provision of ECM services, including the completion of assessment, development of a care plan, and implementation of the care plan.
• Offer services where the member lives, seeks care, or finds most easily accessible and within managed care plan (MCP) guidelines.
• Connect member to other social services and supports they may need, including transportation.
• Advocate on behalf of members with healthcare professionals.
• Use motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Coordinate with hospital staff on discharge planning.
• Accompany member to office visits, as needed and according to MCP guidelines.
• Monitor treatment adherence, including medication.
• Provide health promotion and self-management training.
• Possibly monitor vital signs if nursing certified.
• Handle risk situations involving persons with serious mental illness, crisis, intoxication, or danger to self/others; call local emergency personnel, deescalate crisis, use crisis intervention techniques, and consult with supervisor promptly.

Conduct outreach, education, coordination, health promotion, assessment, care management, plan development, and engagement targeting the most vulnerable persons in the community and with a focus on helping people obtain whole person wellness and recovery. Elements of whole person wellness include, but are not limited to, a level of housing appropriate to their health, chronic and/or acute symptom recovery, and absence of involvement with the criminal justice system.

Coordinate care with healthcare and social service professionals to ensure delivery of resources that will assist members with funding, medical care, Veterans benefits, SSI, mental health, and other needs.

• High School Diploma (or Equivalent).
• Experience working with one of the following target populations: homeless, severely mentally ill or substance use disorder diagnosed, and criminal justice.
• Knowledge of behavioral health, criminal justice system, and housing/homelessness, including challenges, needs, resources, interventions, and other content knowledge.
• Ability to prepare and conduct care management assessments and plans, communicate effectively with groups and individuals both verbally and written, instruct and assist in obtaining services and information.
• Develop program material and use it effectively, establish, and maintain working relationships with a variety of agencies, organizations, and individuals.
• Able to work occasional evenings and weekends and work in inclement weather and in unsanitary conditions as needed.
• BA or BS preferred.
• Bilingual English/Spanish preferred.
• Certified Nursing Assistant (CNA) or Medical Assistant (MA) experience…