Front Desk Concierge

Work in Wellness at the New Yora Nordic Spa Something New Is Taking Shape

Opening in November 2026, Yora Nordic Spa is a place to pause, reconnect and experience wellbeing through nature, hydrotherapy and authentic human connection. It is a space where our team will create thoughtful and welcoming experiences that help guests reconnect with themselves, with others and with the natural world around them.

We are now building our founding team - the people who will bring Yora Nordic Spa to life and shape our culture from the very beginning. Working at Yora means working in wellness and contributing to a workplace and guest experience that are simple, inclusive, natural and social.

The Front Desk Concierge will be part of Yora's founding Front Desk team, helping prepare the arrival, reception and retail experience that will welcome Yora Nordic Spa's first guests in November 2026. This role is anticipated to start between mid- and late October 2026.

As one of the first people each guest meets, the Front Desk Concierge combines accurate reservations, arrivals, departures and payments with genuine human connection. Every greeting, conversation, recommendation and thoughtful gesture helps make the Yora experience feel simple, welcoming and effortless.

• Welcome every guest with warmth, confidence and genuine conversation.
• Create smooth arrival and departure experiences that reflect Yora's standards and values.
• Complete reservations, check-ins, check-outs and payment transactions accurately.
• Provide accurate information about hydrotherapy, wellness experiences, treatments, memberships, retail and Bistro offerings.
• Anticipate guest needs and respond to questions with care and professionalism.
• Resolve routine guest concerns and appropriately escal…?
• Support locker management, guest flow and wait-time expectations during busy periods.
• Keep reception, retail displays, waiting areas and Front Desk workstations clean, organized and ready for guests.
• Maintain accurate reservation records and protect guest information and confidentiality.
• Complete Front Desk opening, closing and shift checklists accurately and on time.
• Process cash and electronic payments accurately and follow established transaction procedures.
• Introduce guests to memberships, retail products, treatments, upgrades and promotions naturally through conversation.
• Communicate important guest information and operational updates clearly to teammates and leaders.
• Support teammates during busy periods and participate actively in training, coaching and continuous learning.

• Previous guest-service, wellness, retail, tourism or similar customer-facing experience is preferred.
• A genuine interest in creating welcoming and memorable guest experiences.
• Strong interpersonal and communication skills.
• Comfort using reservation, POS, payment and other technology systems.
• Strong attention to detail and organizational skills.
• The ability to remain calm, professional and positive in a fast-paced environment.
• Confidence discussing services, memberships and products and making thoughtful recommendations.
• Sound judgment and respect for guest privacy and confidential information.
• A reliable, collaborative and service-focused working style.

This is a full-time
, on-site position that requires flexibility to work mornings, evenings, weekends and holidays based on business and operational needs. Additional flexibility will be required during the pre-opening and opening periods.

As a member of Yora's founding team, you will be eligible to participate in a range of employee benefits and perks, which are expected to include:

• Health and wellness benefits.
• Paid time off.
• Employee wellness privileges and discounted experiences at Yora Nordic Spa locations.
• Bistro and retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.

Yora is currently finalizing its employee benefit plans. Specific coverage, eligibility requirements, employee contributions and plan terms will be shared during the recruitment process and will be governed by the applicable plan documents.

This position works primarily indoors and requires a highly visible presence at the Front Desk, reception and retail areas, with regular movement throughout the spa and occasional work in outdoor areas. The role involves extended periods of standing and walking; periods of sitting and computer use; repetitive hand and finger…