Quality Assurance Manager

Roles and Responsibilities:
Quality System Leadership

• Maintain and improve the organization's AS9100 and ISO 9001 Quality Management System.
• Ensure compliance with customer, contractual, regulatory, and internal quality requirements.
• Lead management review activities and monitor QMS effectiveness through key performance indicators.
• Develop, review, and approve quality procedures, work instructions, and related documentation.
• Serve as the primary quality representative during customer, regulatory, and certification audits.

• Provide technical oversight and support to QA Inspectors I-IV.
• Establish and maintain inspection standards and acceptance criteria.
• Verify compliance with engineering drawings, specifications, welding requirements, and contractual obligations.
• Review and approve First Article Inspections (FAI), inspection reports, quality records, and nonconformance documentation.
• Support production and engineering teams in resolving quality-related issues.

• Lead investigations of internal and external quality issues.
• Facilitate root cause analysis activities utilizing methodologies such as:
  • 5 Why
  • CAPA
• Verify effectiveness of corrective and preventive actions.
• Drive systemic improvements that reduce defects and improve process capability.

• Monitor supplier quality performance and evaluate supplier capability.
• Coordinate supplier audits and supplier corrective action requests.
• Partner with purchasing and engineering to ensure incoming materials and services meet specified requirements.
• Support supplier qualification and development activities.

• Plan, coordinate, and conduct internal audits.
• Support external certification, customer, and regulatory audits.
• Manage audit findings and ensure timely closure of corrective actions.
• Track and report audit performance metrics.

• Promote Lean Manufacturing and continuous improvement initiatives.
• Analyse quality trends and identify opportunities to improve efficiency and quality performance.
• Participate in risk assessments and process improvement projects.
• Utilize quality metrics to support data-driven decision-making.

• Provide strong leadership to a small team.
• Provide technical guidance and mentoring for QA Inspectors I-IV.
• Manage team's daily tasks, performance and accurate time keeping.
• Assist in training and development of inspection personnel.
• Support performance evaluations and competency development programs.
• Promote quality awareness throughout all levels of the organization.
• Foster a culture of accountability, teamwork, and customer focus.

• Develop and communicate key performance indicators to management.
• Present quality trends, audit results, corrective actions, and improvement initiatives.
• Interface directly with customers regarding quality concerns and resolution activities.
• Support contract reviews and program quality planning activities.

• Perform other duties as assigned by the Supervisor

• Minimum 7 years of quality experience in manufacturing, fabrication, machining, welding, or assembly environments.
• Minimum 3 years of experience in a senior quality, lead inspector, or quality leadership role.
• Strong knowledge of:
  • ISO 9001 & or AS9100
  • Blueprint interpretation
  • Weld inspection and non-destructive testing methods
  • Root cause analysis methodologies
  • Corrective Preventive Action systems
• Experience conducting internal and external audits.
• Proficiency with Microsoft Office Suite.
• Strong written, verbal, and presentation skills.
• Ability to work independently and lead cross-functional teams.

• Certified Weld Inspector (CWI)
• AS9100 Internal Auditor Certification
• AS9100 Lead Auditor Certification
• Lean Six Sigma training
• Associate or bachelor's degree in engineering, Manufacturing, Quality, or related field

• Manufacturing and production environment with exposure to machinery, noise, welding operations, dust, and varying temperatures.
• Periodic travel for supplier audits, customer meetings, and certification audits.
• Frequent standing, walking, climbing, bending, and lifting.
• Use of required personal protective equipment (PPE) in production areas.
• Ability to lift up to 25 pounds regularly and greater amounts with assistance as required.

• Health/Dental/Vision
• EAP/Life
• STD/LTD
• 401(k) with company match (pre- and post-tax options)
• Vacation/Sick…