Server, Server​/Wait Staff

Summary

The Server is responsible for providing top-notch food and beverage service to our guests. They are responsible for the set-up, service, and tear down of the event space. Professionalism, attentiveness and following the direction from the Event Captain / Event Manger are key factors of this position.

• Always upholding the highest level of customer service.
• Maintaining a friendly, approachable, professional, and positive attitude towards all guests, coworkers, and vendors.
• Arriving at work on time, fully dressed in the appropriate uniform and always maintaining a professional appearance and demeanor while on Saint Clements Castle property.
• Reporting directly to the Event Manager and Event Captain, reading each function order, and actively attending pre-meal meetings to understand the timeline, menu, and details of each event.
• Assisting with the proper set-up of tables, linens, chairs, and place settings for full service of each event.
• Providing excellent food service to guests for all events according to staff training procedures.
• Keeping all areas of Saint Clements Castle neat and orderly throughout the event.
• Effectively demonstrating teamwork and clear communication with coworkers, supervisors, and kitchen staff to ensure proper service to guests.
• Communicating professionally and effectively to guests when greeting tables, confirming entrée selections, and serving food.
• Executing beverage service according to staff training procedures. Only servers of 18 years of age or older are permitted to execute wine service and serve alcoholic beverages and must do so in accordance with liquor laws including checking identification.
• Maintaining sense of urgency throughout the duration of the shift.
• Completing back of the house, front of the house and side work duties assigned by Event Managers and Event Captains for overall productivity of the event.
• Seeking council from management when needed and reporting any/all issues including guest feedback to management.
• Maintaining clear and open communication between all staff members for overall event success.
• Always upholding and adhering to proper health and safety practices.
• Assisting with clean up and break down of event space and work areas after the event.
• Maintaining knowledge and adhering to all Saint Clements Castle policies and procedures established by the company, including but not limited to those in the employee handbook.

• Must have a high level of energy.
• Must work and communicate well with others.
• Must understand customer service goals.
• Must be available to work weekends and nights.
• Must be able to stand on their feet for long duration of time.
• Must be able to lift, bend and move up to 25 pounds frequently.